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Level 2 Service Desk Analyst

Wynne Systems

Role overview

Qualifications

  • 1–3 years of Service Desk or technical support experience
  • 1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills

Responsibilities

  • Provide business-to-business support for Wynne Systems products
  • Manage tickets and workload using our online ticketing tool
  • Resolve customer data issues and identify the root cause behind recurring ones
  • Replicate and document bugs, then partner with Development to drive tickets to resolution

Key facts

  • Remote from: United States
  • Full time
  • Mid-level (2-5 years)
  • Service Desk Analyst
  • English

Hard skills

Other skills

  • Analytical Skills
  • Problem Solving
  • Communication
  • Customer Service

About the company

Wynne Systems logo

Wynne Systems

Computer Software / SaaS

Wynne Systems is a premier provider of equipment rental software and construction management software for companies around the world. Our software is designed to help increase efficiencies across your entire organization, from decisive reporting analysis to total asset management. We use the latest technologies to give you the competitive edge that will increase revenue, decrease costs and grow your business. We have two software solutions, RentalMan and RentalResult. These two robust software platforms provide solutions that address the unique needs of equipment rental companies. RentalResult product also serves the unique needs of construction companies. Talk to one of our specialists today to discuss how our software can increase efficiencies in your business. Email us today at marketing@wynnesystems.com.

Company details

IndustryComputer Software / SaaS
Company size51 - 200

Links

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Job description

Build Your Career and Future at Wynne.

Job Summary:

We’re hiring a self-motivated Service Desk Analyst - L2 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.

Job Description:

You'll work as part of a team responsible for the analysis and resolution of customer requests — software queries, data correction, bug replication, and root cause analysis of recurring data issues.

KEY RESPONSIBILITIES

  • Provide business-to-business support for Wynne Systems products
  • Manage tickets and workload using our online ticketing tool
  • Resolve customer data issues and identify the root cause behind recurring ones, working with internal and external resources
  • Replicate and document bugs, then partner with Development to drive tickets to resolution and keep customers updated on progress
  • Create and maintain knowledge base articles
  • Support Level 1 Analysts with troubleshooting guidance and AI adoption

KEY SKILLS AND COMPETENCIES

  • 1–3 years of Service Desk or technical support experience
  • 1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
  • Excellent written and verbal communication skills
  • Ability to explain complex systems and ideas in clear, plain-spoken English
  • Strong analytical and problem-solving skills
  • Proven ability to coordinate cross-functional teams toward task completion
  • A tenacious, get-it-done attitude paired with a collaborative approach

Worker Type:

Regular

Number of Openings Available:

1

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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