Cafe Food Service Worker

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Cafeteria Worker performs a variety of food service duties related to the safe preparation, assembly, distribution, and service of meals for hospital patients, visitors, and staff. This position plays a key role in maintaining a clean, safe, and customer-focused dining environment while supporting daily food service operations.

Patient Care: No

Qualifications

Essential Functions

• Attend department meetings, monthly in-services, and required training sessions.
• Provide excellent customer service by anticipating and responding to customer needs and resolving issues in a timely manner.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Demonstrate a positive, professional, and team-oriented attitude.
• Adhere to all HACCP and food safety standards.
• Notify supervisors of concerns, discrepancies, equipment issues, or product shortages.
• Support department goals focused on operational excellence and customer satisfaction.
• Work in various areas including tray line, cafeteria, and kitchen operations.
• Set up, stock, and replenish food stations for meal service.
• Assemble patient meal trays and serve food and beverages to customers.
• Deliver and retrieve patient meal trays as assigned.
• Clean and sanitize stations, equipment, and floors after meal service.
• Operate department equipment including dish machines and trash compactors.
• Perform general cleaning duties such as mopping floors and maintaining sanitary conditions.
• Assist with food preparation for patient tray line and cafeteria operations.
• Complete assigned sanitation and deep-cleaning projects.
• Assist with orientation, training, and cross-training of employees.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant work experience may be considered in lieu of a degree.

Experience

• Previous food service, cafeteria, restaurant, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills, and Abilities

• Demonstrates a commitment to I C.A.R.E. standards and exceptional customer service.
• Ability to read and understand menu items and food service instructions in English (except where position-specific exceptions apply).
• Ability to communicate effectively in English.
• Strong customer service and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to safely push and transport carts, trucks, food trays, and supplies.
• Knowledge of proper sanitation, cleanliness, and food safety practices.
• Ability to work effectively both independently and as part of a team.

This role is ideal for individuals who enjoy serving others, working in a team environment, and contributing to a positive dining experience for patients, visitors, and staff.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.63 - $25.06/Hourly

Grade

SF1001At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.