Operations Supervisor

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

JOB TITLE: Operations Supervisor

POSITION SUMMARY:

Under the general direction of Operational Program Leadership, the Operations Supervisor is responsible for the day-to-day activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.

PRIMARY DUTIES AND RESPONSIBILITIES:

•  Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
• Conducts performance reviews and provides feedback to direct reports
• Assist with the coaching of staff
• Provides day-to-day instructions to team members on job responsibilities
• Helps associates resolve associate work-related issues
• Assist with the hiring and termination process
• Assist with the development of program training documents
• Ensures open communication with the staff
• Proactively identifies program issues and proposes ways in which to address their concerns
• Maintains positive rapport with internal and external customers
• Understands contract obligations
• Assist in the development of project task plan and standard operating procedures
• Analyzes reports for trends and gives recommendations
• Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. 
• Performs other related duties as assigned. 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting
• Bachelor’s degree preferred
• Previous 1+ years supervisory experience is required.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong interpersonal skills and attention to detail
• Ability to communicate effectively both orally and in writing
• Ability to manage multiple tasks
• Working knowledge of Microsoft Office
• Provide a climate for motivation and support
• Ability to appropriately delegate tasks

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

• Must be flexible on schedule and hours
• Extensive travel is required (60% travel)

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.