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Sr. Operations Specialist

Role overview

Qualifications

  • Bachelor’s Degree or 2 years experience
  • Bachelor’s Degree or Technical/Trade School 5 years

Responsibilities

  • Assist in reviewing and correcting invoices generated in the management system and sent to clients
  • Determine if invoiced amount matches the schedule
  • Research various items that may pertain to the invoicing or service aspects of the management system
  • Monitor Aged Receivable reports and assist with sending out statements, collections and necessary system clean up

Key facts

Hard skills

Other skills

  • Research
  • Detail Oriented
  • Communication
  • Teamwork
  • Problem Solving

About the company

The Baldwin Group logo

The Baldwin Group

Insurance Brokerage & Agencies

BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we protect the possible.

Company details

IndustryInsurance Brokerage & Agencies
Company size1001 - 5000

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Job description

The Baldwin group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted commercial insurance and risk management, private insurance and risk management, employee benefits and benefit administration, asset and income protection, and risk mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin group (nasdaq: bwin), takes a holistic and tailored approach to insurance and risk management.

Under general supervision, performs a variety of client accounting and reporting functions in multiple systems, requiring a moderate amount of detail orientation and complexity. Responsibilities include auditing, researching, and reconciling data variances, invoicing agency bill clients and producing reports on a weekly basis that help ensure the efficiency of the Employee Benefits Group. In addition, special projects may be assigned from the Director of Operations or manager.

PRIMARY RESPONSIBILITIES:

  • Assist in reviewing and correcting invoices that are generated in our management system and sent to clients.
  • This may require liaison with Client Experience and Accounting to resolve any differences on the invoices.
  • Determine if invoiced amount matches the schedule
  • May creating invoices for installments and send to client or provide instruction to Operations Analyst for invoicing in Epic
  • Would then review to confirm accuracy of billing
  • Participate in document review with the team for creating high quality accurate workflows, how to documents and reports.
  • Research various items that might be requested by client experience that may pertain to the invoicing or service aspects of our management system.
  • Working and supervising reconciling direct bill discrepancies
  • Other tasks may be assigned by Training & Quality Assurance Leader for Sr. Operations Analyst to review and determine best course of action for implementing.
  • Monitor Aged Receivable reports and assist with sending out statements, collections and necessary system clean up and activity entries
  • Work in project management or tracking documents, keeping accurate records and tracking status
  • Assist in month end tasks
  • Support reporting needs

EDUCATION:

  • Bachelor’s Degree or 2 years experience
  • Bachelor’s Degree or Technical/Trade School 5 years

Click here for some insight into our culture!

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.



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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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