Client Services Representative

Pay Range:

(Specific to NY,CA,CO,WA,MD)

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Representative, Client Services (III) supports enterprise financial-institution customers by researching and resolving service inquiries, maintaining account reporting, coordinating escalations, and partnering with internal operational teams. This role serves as a knowledgeable customer-care contact and ensures timely, accurate, and professional follow-through.

Key Responsibilities

• Receive, research, document, track, and resolve customer inquiries and Salesforce cases.
• Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps.
• Provide clear status updates, findings, risks, and resolution information to customers and internal partners.
• Escalate aged, high-risk, recurring, or customer-impacting issues through the appropriate channels.
• Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables.
• Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks.
• Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution.
• Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation.
• Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives.
• Provide team coverage and knowledge transfer for assigned accounts.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Previous customer-service, customer-care, case-management, or account-support experience.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and complete time-sensitive work accurately.
• Working knowledge of Microsoft Excel, Outlook, and Teams.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers.
• Experience using Salesforce or a comparable CRM platform.
• Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations.
• Experience supporting multiple accounts and working with remote, cross-functional teams.

Core Competencies

Customer focus, ownership, attention to detail, analytical research, sound judgment, professional communication, collaboration, adaptability, time management, problem-solving, and continuous improvement.

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.