Logo for Diversity Nexus

Lead (Kore.ai) Engineer - remote

Diversity Nexus

Role overview

Qualifications

  • 2+ years hands-on experience building on Kore.ai XO (10/11), Search AI, or Artemis
  • Proficient in Python, JavaScript, SQL, and REST API/Webhook integrations
  • Hands-on experience with IVR design, voice bots, dynamic call routing, and TTS/STT configurations
  • Bachelor's degree in CS, IT, or related field with 4–6 years of software engineering experience

Responsibilities

  • Design dialogue flows, intent models, and prompt engineering guardrails on Kore.ai platforms
  • Build and optimize bots using Kore.ai Search AI, Agent AI Assist, and DialogGPT nodes
  • Connect Kore.ai bots to enterprise backends and telephony platforms
  • Facilitate requirements workshops with business stakeholders and lead UAT

Key facts

Hard skills

Other skills

  • Communication

About the company

Diversity Nexus logo

Diversity Nexus

DEI Consulting

Interactive Cultural Learning Experiences. Diversity Nexus designs story-based Learning Labs for teams who want more than a slide deck. Each experience blends cultural education, guided facilitation, and interactive gameplay so participants can understand the history, talk through the real-world impact, and carry the learning back into their workplace.

Company details

Company typeScaleup
IndustryDEI Consulting
Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Remote

ROLE OVERVIEW
We are looking for a Mid-Level Solution Architect / Technical Lead specializing in Kore.ai to design and build enterprise Conversational AI, Voice Bot, and Search AI solutions. You will lead client discovery workshops, author technical design documents (FDD/TDD), and configure advanced workflows on Kore.ai XO 10/11 and Artemis.

KEY RESPONSIBILITIES
Architecture & Design: Design dialogue flows, intent models, and prompt engineering guardrails on Kore.ai XO 10/11 and Artemis platforms. Author Functional Design Documents (FDDs) and Technical Design Documents (TDDs).

Kore.ai Execution: Build and optimize bots using Kore.ai Search AI, Agent AI Assist, and DialogGPT nodes. Set up NLU training, intent detection, and LLM evaluation guardrails.Integrations & Contact Center: Connect Kore.ai bots to enterprise backends (Salesforce, AWS S3, REST APIs/Webhooks) and telephony platforms (Genesys Cloud CX via SIP/BYOC or Amazon Connect).Delivery Leadership: Facilitate requirements workshops with business stakeholders, guide cross-functional dev teams in Agile sprints, lead UAT, and monitor post-launch bot analytics.

REQUIRED SKILLS & QUALIFICATIONS

Kore.ai Expertise: 2+ years hands-on experience building on Kore.ai XO (10/11), Search AI, or Artemis. Kore.ai certifications (Automation AI / Search Assist) are a strong plus.Technical Stack: Proficient in Python, JavaScript, SQL, and REST API/Webhook integrations.Contact Center & Voice: Hands-on experience with IVR design, voice bots, dynamic call routing, and TTS/STT configurations (e.g., Azure Neural TTS).Education & Experience: Bachelor's degree in CS, IT, or related field with 4–6 years of software engineering experience.Client & Communication: Strong skills in workshop facilitation, technical documentation, and translating business rules into actionable developer user stories.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Engineering Lead Related jobs

Asia

Other jobs at Diversity Nexus

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.