Associate Director – Global Communications Intelligence

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

Role Summary

The Associate Director, Communications Insights & Analytics turns measurement frameworks, dashboards, and AI-enabled analytics into the insights, foresight, and evidence-based recommendations the function relies on to make sharper decisions. It's a rare opportunity to put data to work for a purpose-driven company focused on making life better — helping Lilly understand what's resonating with the people it serves.

Reporting to the Senior Director, Global Communications Intelligence, the Associate Director runs the measurement program day to day — conducting the analyses, building the dashboards, and producing the executive-ready insights across messaging, channels, audience engagement, and reputation.

Operating at the intersection of creativity and analytics, this is a hands-on role for an analyst and builder who pairs deep analytical rigor with a storyteller's instinct for what the data means and why it matters — running the measurement program, surfacing insights, and using AI tools for automated reporting and analysis.

Key Objectives / Deliverables

• Operationalize measurement strategies, key metric frameworks, and reporting standards across Global Communications, ensuring consistent, high-quality execution against established governance.
• Build, maintain, and continuously improve dashboards and data systems (for example, Meltwater) that deliver actionable intelligence for strategy creation, content development, and performance measurement.
• Conduct ongoing analysis across, channels, audiences and reputation, translating performance data into clear recommendations that optimize creative output.
• Support advanced signal detection and predictive analytics (such as anomaly detection and trend forecasting) to surface emerging issues, crises, and trends before they intensify.
• Apply AI driven tools and platforms to modernize analytical workflows, capture efficiencies, and enhance creative capabilities—serving as a hands-on power user and internal champion for adoption.
• Produce executive-ready insights, reports, and narratives that inform strategy and drive understanding of key audiences—who we need to reach, where they are, what they trust, and how to engage them.
• Partner with the Marketing social media team on shared listening and analytics, and collaborate with enterprise analytics partners such as Business Insights & Analytics and Market Research teams.
• Strengthen data literacy across the function, ensuring insights drive decisions across all communications functions.

Basic Qualifications

• Bachelor's degree in a relevant field such as Communications, Marketing, Data Science, Statistics, or Business Analytics
• 7 years of experience in communications, marketing, or business intelligence, with a strong focus on data analytics, measurement, and insights, ideally within a global, matrixed organization; pharma, healthcare, or other regulated industry experience is a plus.

Additional Skills / Preferences

• Demonstrated experience building and maintaining dashboards, measurement programs, and reporting systems that connect communications activities to business outcomes and stakeholder behavior.
• Working expertise in audience intelligence, reputational insights, and trust data, with the ability to translate these into practical guidance for strategy and content.
• Hands-on experience with AI tools and platforms for data analysis, trend forecasting, and workflow optimization, with a clear understanding of their application in a communications context.
• Familiarity with tools such as Meltwater (or equivalent – Talkwalker or Cision), Quid, Morning Consult Intelligence.
• Experience working with global, multi-market teams and an awareness of how regional context shapes audience and reputational data.
• Strong collaboration skills to build relationships across functions and partner effectively with senior stakeholders.
• Excellent analytical skills with the ability to translate complex data into clear, actionable insights and compelling narratives for senior audiences.

Additional Information

Indianapolis, IN or remote within the United States

Lilly may provide support for or support work authorization or visas for this role for internal applicants only.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly