Summary
We’re hiring a Web Business Specialist to help manage and improve our enterprise websites, portals, and digital experiences. You’ll update web content and proactively review it to ensure it meets our standards and remains consistent, compliant, accessible, and high quality. This role requires strong attention to detail and a proactive approach to site quality. You’ll build practices and schedules for routinely monitoring our sites, determine the specific actions needed to address issues, and see those actions through to completion. You’ll work closely with business and technical teams across the organization to deliver effective digital experiences and support reporting and information needs. Success in this role will require the ability to coordinate across teams, follow through on priorities, and help keep our digital properties accurate, reliable, and useful for the people who depend on them.
Preferred requirements:
Experience managing enterprise websites, portals, or digital experiences in a content management system (CMS), preferably Adobe Experience Manager (AEM).
Strong documentation and knowledge management skills, including creating training materials, operational guides, and process documentation and communicating technical concepts to non-technical stakeholders.
Familiarity with AI-enabled productivity tools, responsible AI practices, and emerging digital experience technologies.
Experience applying website standards, including accessibility guidelines (WCAG), SEO/AEO best practices, and conducting quality assurance reviews of digital content and websites.
Experience using digital quality and performance tools such as Siteimprove, SwiftType, Google Analytics, Adobe Analytics, or similar platforms.
Strong organizational and project coordination skills, with the ability to work independently and across multiple teams.
Strong problem-solving skills with a focus on operational efficiency and customer experience.
Description
Location: This position is full time (40 hours / week) Monday - Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is fully remote
What You'll Do:
- You will support internet/intranet development and content for the division/department and assess web business needs/problems and identify revenue generating opportunities using web design knowledge and research to help develop business strategies. You’ll also evaluate competitiveness with other related businesses or websites and recommend sales channel, strategic partners and marketing opportunities.
- You’ll serve as the lead for web teams from the creation of project/scope documents through testing and implementation and work with information systems to ensure that business needs are met. You will also serve as a customer liaison with information systems to develop appropriate web-mainframe interfaces.
- You will design and produce multimedia presentations from concepts to completion.
- You’ll analyze web problems and collaborate with information systems on critical issues and assist in problem resolution.
To Qualify for This Position, You'll Need:
- A bachelor’s degree OR
- 4 years of job-related work experience.
- 2 years of experience in internet/intranet website design or maintenance or social media strategy, including related business writing experience in a creative environment.
- Intermediate knowledge of internet/intranet technologies and website content design.
- Good business writing, editing, time management, organizational and multi-tasking skills.
- Strong analytical and communication skills.
- Knowledge of Microsoft Office applications.
We Prefer You to Have:
- Experience managing enterprise websites, portals, or digital experiences in a content management system (CMS), preferably Adobe Experience Manager (AEM).
- Strong documentation and knowledge management skills, including creating training materials, operational guides, and process documentation and communicating technical concepts to non-technical stakeholders.
- Familiarity with AI-enabled productivity tools, responsible AI practices, and emerging digital experience technologies.
- Experience applying website standards, including accessibility guidelines (WCAG), SEO/AEO best practices, and conducting quality assurance reviews of digital content and websites.
- Experience using digital quality and performance tools such as Siteimprove, SwiftType, Google Analytics, Adobe Analytics, or similar platforms.
- Strong organizational and project coordination skills, with the ability to work independently and across multiple teams.
- Strong problem-solving skills with a focus on operational efficiency and customer experience.
What Blue Can Do for You:
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match.
- Subsidized health plans and free vision coverage.
- Life insurance.
- Paid annual leave — the longer you work here, the more you earn.
- Nine paid holidays.
- On-site cafeterias and fitness centers in major locations.
- Wellness programs and a healthy lifestyle premium discount.
- Tuition assistance.
- Service recognition.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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