Renewals Associate (Seasonal 6 months)

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

BASIC JOB SUMMARY:

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts.  Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.

What does a day in the life of a Renewal Specialist look like?

• Own the automated renewal checklist activity for all accounts due each renewal cohort. Each checklist component below should be performed by RS as detailed in the standard process.

• Account Level Details

• Renewal Opportunity Details

• Quote / Proposal Details

• Cart Level Details

• Final Renewal Opportunity Level

• Responsible for tracking Automated Renewal Notices

• Performs a proper hand-off to Renewal Manager for all renewals that requires client engagement/communication – negotiation, upsell/down sell, cancellation, etc.

• Ensures that all renewals are properly set for discount recapture based on MSA

• Performs other administrative function as defined and delegated by the line manager

• Work hand in hand with Renewal Managers/SR Renewal Managers to help drive renewals

What are the required qualifications of a Renewal Specialist?

• At least 1 year of experience in renewals, sales or sales support

• 2-year college degree or equivalent business experience

• Should have above average communication skills; similar to CSR

Behavioral Competencies

• Take-charge attitude and able to demonstrate flexibility and resiliency

• Ability to adapt quickly to changing priorities

• Eye for detail especially while navigating through multiple corporate systems and customer contracts

• Flexible mindset approach

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee referral program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/F-MDdTQaZ0hwHxIhWPHrz

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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