Dealer Relationship Manager

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

This role prospects, develops, cultivates and maintains new and existing business relationships in their respective market. This role meets with prospective and existing dealer customers to acquire indirect business, solicit and acquire TD Bank Dealer Commercial Services product (floor plan), and expand relationships with TD Auto Finance and TD Bank U.S. throughout a specified region. This role focuses on increasing efficient and profitable retail and floorplan/commercial business, while maintaining a profitable dealer portfolio. Responsible to acquire both indirect retail and floor plan/commercial business within a designated territory. In the overall market, the bank competition has two sales forces that sell each product individually to their dealer customers.

Depth & Scope:

• Manages the relationship with auto dealers in an assigned territory for all TD products (Retail, Commercial, Remarketing). Monitors dealer performance through daily reports and recommends/takes actions as appropriate
• Understands the differentiated services we offer and applies them to our customer base; grows relationships, improves relationships and ceases relationships to maintain profitable, efficient business
• Meets dealers to discuss consumer and commercial lending products, creates strategies and plans and consults with dealers regarding their needs; monitors dealer performance through daily reports and recommends/takes actions as appropriate
• Develops new business by meeting with prospects to achieve annual sales and cross-referral goals; qualifies prospects, determines their consumer lending needs, formulates account strategies, coordinates with necessary personnel and presents solutions
• Visits Customers on a regular basis to ensure service levels are maintained; effective meetings are planned, and assess overall business situations; answers Customer questions and resolves Customer problems; creates and delivers sales presentations, including presentations to larger audiences and organizations, which summarize prospect's consumer lending situation and how consumer lending products and services would meet their needs; recommends additional products and services as appropriate, solves problems and ensures ongoing Customer satisfaction
• Provides training and mentoring for new and less experienced staff
• Participates in the development of unit operating policies and procedures by communicating new or unique situations and solutions developed; develops and retains indirect business according to Company policies and procedures and applicable regulatory guidelines

Education & Experience:

• 4 year degree or equivalent experience
• 5+ years related experience required
• Extensive knowledge of various dealer finance and indirect consumer lending products and services and credit decisions
• Proven sales track record, including history of successfully attracting new Customers
• Account management skills, including ability to build strong and lasting business relationships
• Refined negotiation skills
• Demonstrates ability to work in teams to contribute to sound lending decisions
• Excellent communication skills, both verbal and written
• Excellent PC skills

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.