L2 Technical Support Lead – SIP and VoIP

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

We are looking for a hands-on L2 Support Lead to take technical and operational ownership of day-to-day L2 support across Toku’s contact centre and voice services. You will troubleshoot and own escalated issues, guide L2 engineers, drive strong ticket and SLA discipline, and coordinate effectively with customers, Engineering, Product and other technical teams. This is a technical leadership role rather than a traditional people-management position. You will thrive in this role if you combine strong contact centre support experience with hands-on troubleshooting, clear ownership and a drive to continuously improve how support operates.