Fluent Commerce OMS Team Lead

This is a remote position.

Role Overview

We are seeking an experienced Fluent Commerce Team Lead to drive the design, implementation, and support of enterprise-scale Order Management System (OMS) solutions using Fluent Commerce. The ideal candidate will bring deep expertise in distributed OMS architecture, retail and eCommerce workflows, and system integrations, combined with strong people leadership skills.

This role requires close collaboration with business stakeholders, solution architects, developers, and integration teams to deliver scalable, high-performance, and resilient OMS solutions that support complex omnichannel business models.

Key Responsibilities

Technical Leadership & Architecture

• Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
  
• Design scalable, API-driven, and event-driven OMS architectures.
  
• Define solution blueprints aligned with retail and eCommerce best practices.
  
• Review solution designs, configurations, custom extensions, and integration patterns.
  
• Ensure adherence to performance, security, scalability, and reliability standards.
  

Team Leadership & Delivery

• Lead, mentor, and manage a team of OMS developers and integration engineers.
  
• Provide hands-on technical guidance, architecture support, and code reviews.
  
• Ensure quality through design validation, testing governance, and release readiness.
  
• Drive Agile delivery practices, sprint planning, and execution.
  

Integration & System Design

• Oversee integrations with enterprise and commerce platforms, including:
  

• Payment gateways
  
• ERP systems
  
• Warehouse Management Systems (WMS)
  
• eCommerce platforms
  
• CRM and loyalty platforms
  

• Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures.
  
• Ensure seamless and reliable data flow between OMS and connected systems.
  

Business & Stakeholder Engagement

• Translate complex business requirements into robust technical designs.
  
• Conduct technical and solution workshops with stakeholders.
  
• Provide production support guidance, incident triage, and root cause analysis.
  
• Support solution development activities, estimations, and proposal responses. 
  

Requirements

Required Skills & Experience

• 8+ years of overall IT experience with enterprise systems.
  
• 3+ years of hands-on experience with Fluent Commerce OMS.
  
• Strong understanding of order lifecycle management and distributed order management (DOM).
  
• Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration.
  
• Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations.
  
• Excellent debugging, troubleshooting, and root cause analysis skills.
  
• Hands-on experience working in Agile/Scrum delivery environments.
  
• Strong communication skills and the ability to work with technical and non-technical stakeholders.
  

Preferred Qualifications

• Experience in omnichannel retail and large-scale eCommerce environments.
  
• Exposure to cloud-native and microservices-based architectures.
  
• Previous experience in consulting or customer-facing roles.
  
• Experience supporting production systems and highly available platforms.
  

Accessibility & Accommodation

Diversity, Equity & Inclusion