Senior Loan Advisor - Office of Financial Aid

Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description:

Join Emory University's Financial Aid team as a Senior Financial Aid Advisor and play a key role in administering student loan programs that support student success across the university. This position is ideal for professionals with experience in financial aid, lending, banking, or financial services who enjoy working behind the scenes to ensure accurate, compliant, and efficient loan processing. The role combines loan administration, data management, systems support, and scholarship processing in a collaborative environment where analytical thinking, problem-solving, and attention to detail are highly valued. This position offers a flexible hybrid work arrangement and the opportunity to become a trusted resource within a highly collaborative team.

KEY RESPONSIBILITIES:

• Evaluates student loan requests and packages financial aid within appropriate guidelines and regulations.
• Maintains scholarship-related data transfers and processes scholarship files.
• Monitors compliance with federal and state regulations governing student aid.
• Develop policies, procedures, and programs related to functional processes.
• Represents the department in various committees.
• Enhances the mission of the Office of Financial Aid by providing exceptional customer service.
• Performs related responsibilities as required.

LOAN PROCESSING KEY RESPONSIBILITIES:

• Process private loan certification requests, including packaging of funds in the FAMS (PeopleSoft), completing certification steps, and communicating with students/families regarding certification questions or issues, as appropriate.
• Assign/populate destination variables for the transmittal of certification information to ELM Resources.
• Correct loan rejections in ELM.
• Contact lenders, guarantors, and/or services to resolve loan issues.
• Meet with lenders to discuss products and loan-related issues.
• Process Parent PLUS and Graduate PLUS loans for an assigned portfolio of students.
• Review, and resolve, loan-related issues including, but not limited to, those identified by validation, origination, on hold, and mismatch reports.
• Assist with system configuration and set-up to support annual loan processing.
• Assist and/or provide guidance to Financial Aid Advisors on student loan issues.
• Prepare and/or assist in loan training for OFA staff.
• Attend loan-related conferences and virtual training sessions.
• Work to ensure OFA staff are informed of any loan processing changes or significant challenges.
• Maintain relevant policy and procedure documents.

SCHOLARSHIP PROCESSING KEY RESPONSIBILITIES:

• In coordination with OFA Scholarship team, maintains import/export processes to ensure the successful transfer of data between FAMS (PeopleSoft) and third-party scholarship platform (Blackbaud Award Management).
• Process scholarship swaps in FAMS include report generation, testing, file loads, and error resolution.
• Assist with system configuration and set-up to support annual processing.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and two years of financial aid or related experience, or an equivalent combination of education, training and experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Additional Details: Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.