About the Role:
At H&R Block, we’re not just about taxes - we’re about people. We’re looking for experienced, tax-savvy professionals who are passionate about helping others and thrive in a virtual, fast-paced environment. If you’re ready to bring your expertise to a team that values innovation, collaboration, and client success, we want to hear from you.
As a Senior Virtual Tax Specialist, you’ll be a trusted expert for both clients and colleagues. You’ll provide advanced tax support, troubleshoot technical issues, and guide clients through our online platform - all while working remotely. Your insights will help clients feel confident and supported, and your leadership will help elevate the entire team.
Day to day, you’ll...
- Support Tier I specialists by answering complex tax and platform-related questions
- Engage with clients via chat and screen share to resolve tax issues and guide them through our online tools
- Troubleshoot technical issues and help clients navigate our digital tax prep experience
- Research and interpret federal and state tax laws, regulations, and procedures
- Use our proprietary tools and resources to deliver fast, accurate, and friendly support
- Collaborate with teammates to share best practices and continuously improve the client experience
- Embrace new challenges and opportunities as they arise - your growth matters here
- Work from anywhere while staying connected to a supportive, collaborative team
- Help people feel confident and empowered during tax season
- Expand your skills, take on new challenges, and grow your career with us
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Required Qualifications:
- Associate’s degree or equivalent combination of education and experience
- 3+ years of tax experience (including coursework or accounting background)
- 2+ years of customer service experience in a fast-paced environment
Preferred Qualifications:
- Strong communication skills - written, verbal, and video - with a keen eye for detail and clarity
- A passion for helping others and simplifying complex topics
- Excellent problem-solving and analytical skills
- A quiet, dedicated workspace and reliable internet connection for remote work
Why work for us:
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information:
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range:
$21.59 - $32.40/Hr.
