Windows Technical Support Engineer 24/7

Job Description:

About DXC Bulgaria:

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

We are looking for 24/7 Windows Technical Support Engineers. As a Windows Technical support Engineer you will be using your expertise to achieve high-level customer satisfaction by supporting state-of-the-art solutions and minimizing the amount of unplanned downtime in the customer's production environment providing support 24/7. Your daily challenge will be identifying and solving problems, working on complex incidents affecting thousands of users, defining, executing and implementing standardized changes. You will be working in an environment where fast, educated decisions may save the day, however quality and perfection are our major objective. Working remotely from Bulgaria you will be reaching customers from pole to pole.

Technical competencies required:

• At least 1 years of practical experience in Microsoft Windows Server technologies (installation, configuration, patching and troubleshooting)
• Experience in administrating Windows-based File & Print solutions
• Basic experience troubleshooting Active Directory
• Experience in server virtualization technologies: Microsoft Hyper-V, VMware vSphere.
• Basic Networking knowledge (Network shares, DMZ, Load balancers, NAT, DNS, DHCP, TCP/IP, etc.)
• Ability to make hardware and software recommendations for particular cases during troubleshooting process;

 Competitive advantages:

• Experience in public/ private cloud technologies (e.g. Azure, AWS, Google, etc.);
• Experience troubleshooting Microsoft Clustering and Load Balancing;
• Certifications in Microsoft Server or VMware;
• Knowledge of Backup and Restore tools for MS platform operating systems;
• Basic SAN knowledge;
• Experience with a ticketing system;

Soft skills required:

• Fluent in English Language
• Will to learn and develop in the field of IT.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities
• Ability to work in a challenging, dynamic, Agile environment
• Positive attitude, strong work ethic; a team player who shows commitment and dedication to the job.
• Ability to present ideas in business-friendly and user-friendly language.

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.