International Specialist (52356)

Job Summary

The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. They process client requests with a strong commitment to trust and data integrity, providing precise updates while safeguarding sensitive information. The role involves manual entry of requests, tracking delayed orders, and adhering to custom client requirements. Attention to detail and proactive communication with the team are essential to prevent delays and uphold data accuracy. Additionally, the specialist will develop a deep understanding of international products and services, reinforcing quality and trust throughout the process. Please note, this is a bilingual English/French position. 

Duties and Responsibilities

• Adherent to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met  

• Perform the necessary research to ensure customer orders are processed thoroughly and efficiently  

• Maintain client confidence and protect operations by keeping proprietary information confidential  

• Utilize all available tools to effectively perform job responsibilities  

• Communicate timely updates and results as outlined by InformData and client expectations  

• Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure 

• Maintain communication with the vendors to establish lasting relationship   

• Ensure that all searches are being updated with the required details within the required time frame   

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.