Logo for Mercy

Patient Service Representative - vNeuro Outpatient (F/T Days within 50 miles of Mercy facility)

Role overview

Qualifications

  • High school diploma or equivalent
  • One year of applicable medical office experience
  • Attendance of Clinic Core Front Desk Training

Responsibilities

  • Manage front-desk operations and workflows
  • Communicate applicable patient financial responsibility
  • Request and collect payment
  • Explain available payment options and assistance resources

Key facts

  • Remote from: United States
  • Full time
  • Customer Service Representative
  • English

Hard skills

Other skills

  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving

About the company

Mercy logo

Mercy

Hospitals & Health Care

Mercy, one of the 25 largest U.S. health systems, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 3,400 Mercy Clinic physicians and advanced practitioners, as well as more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Visit MercyVirtual.netMercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic. Visit MercyTechnology.net.For information about Mercy's social media policy, please visit https://www.mercy.net/footer/website-terms-and-privacy/#social. Please note: many of the images and videos featured on our page were taken before the COVID-19 pandemic. Rest assured, we are following all necessary guidelines at this time, whether it's in photos and videos here, or in person at any of our Mercy facilities. For more information, visit Mercy.net/COVID19.

Company details

Company typeXLarge
IndustryHospitals & Health Care
Company size10001

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.


Patient Service Representative

  • Education: High school diploma or equivalent
  • Experience Preferred: One year of applicable medical office experience.
  • New hire must attend Clinic Core Front Desk Training through Clinical Education.
    All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

  • Education: High school diploma or equivalent
  • Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

  • Tuition Reimbursement up to $2,000 for continuing education 
  • Health/Dental/Vision available after day one 
  • Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA 
  • Paid parental leave for new parents 
  • 401k with employer match 
  • Paid PTO for volunteering 
  • Competitive salary 
  • Future career growth!

Find us at:  

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers



EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service Representative Related jobs

Other jobs at Mercy

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.