Customer Success Expert

🏠 Getting a mortgage should feel simple, not stressful. That's why we built Habito by Monzo.

We combine smart technology with expert mortgage advisers to help people find the right mortgage, faster. It's personalised, straightforward, and completely free. Check out our protection guide and mortgage calculator.

And we're not stopping there. We're rethinking what buying a home can look like, building products and experiences that make every step easier. If you join us, you'll help shape what's next 

We’re looking for a Customer Success Expert
📍UK Remote | 💰£27,000 - £29,000 

Habito by Monzo is making it easier than ever to get a mortgage, with cutting-edge technology and a straightforward service that puts customers in control.

We're looking for an empathetic and organised Customer Success Expert to join our team. Our Customer Success Experts are at the heart of everything we do: managing ongoing pipelines of applications efficiently and effectively, working closely with Operations colleagues and the wider team to deliver the best results for the customer and empathising with purpose to always put the customer first.

You’ll be part of a diverse team with years of mortgage and protection experience amongst them. It’s a fast-paced and ever-changing environment; if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.9* Trustpilot rating with over 10,000 reviews.

Please note the successful candidate must have experience managing the end-to-end mortgage process. 

More about what you’ll do:

• Give our customers a 5* experience
• Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission through to completion.
• Manage updates from lenders, conveyancers, and surveyors, and filter this back to customers with comprehensive, jargon-free updates.
• Work alongside our team of Mortgage Experts to ensure the best outcome for our customers.
• Deftly navigate the myriad ways different providers process applications 

If youwant to be part of a team whose driving purpose is to make mortgages easier, we’d love to hear from you!

More about you:

• Highly organised and able to multi-task
• Prioritise in a fast-paced environment 
• Great communication skills
• Want to work as part of a team to achieve what is best for their customer
• Proactive in your own performance and development
  
  

The benefits

• Remote-first working 
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Career progression - we help you build your career
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• International remote working for up to 20 days a year 
• Volunteering - 2 days paid volunteering each year for charity of your choice
• Sick pay - up to 5 days sick covered each year
• Casual dress
• GAYE - Give As You Earn - donate to a charity of your choice via payroll.  
  
  

More about Habito

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

The best ideas come from people with different backgrounds, experiences, and perspectives. That's why we're building a team where everyone feels welcome and can do their best work.

If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You might be exactly who we're looking for.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊