Associate Manager, Care Coordination and Billing Operations

About Tia

Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

The Associate Manager, Care Coordination & Billing Operations leads two distinct frontline operational teams: the Care Coordination Team and the Revenue Pod (comprising Billing Care Coordinators and co-managed Billing Support Coordinators). This role ensures exceptional member interactions, high-quality service delivery, and accurate, timely billing workflows.

This role serves as a vital bridge between frontline member experience, financial operations, and revenue management. By balancing care delivery with billing oversight, the Associate Manager guides both teams through complex workflows, coaches staff across all levels, resolves high-level escalations, and collaborates closely with cross-functional leadership — including co-managers and the RCM Manager — to optimize processes for scale and quality.

Why Tia

• Opportunity to help shape and scale a new model of women’s healthcare
• Mission-driven environment focused on improving care for women across life stages
• Collaborative, thoughtful team committed to patient and provider experience
• Modern care model that integrates clinical care, operations, technology, and innovation
• Meaningful opportunity to help build scalable systems, workflows, and practices

What You’ll Do

• Manage Care Coordinators, Billing Care Coordinators, and offshore billing support, providing tailored coaching, training, and oversight across different experience levels.
• Support onboarding, performance management, professional development, and goal setting while fostering collaboration, empathy, and accountability.
• Oversee care coordination and billing workflows, including task assignment, queues, workload distribution, SLAs, invoice/payment processes, and complex cases.
• Partner with RCM and co-management to maintain performance, audit work, balance resources, and align frontline operations with broader revenue cycle goals.
• Serve as the final escalation point for complex member care and billing issues, conducting root-cause analysis to identify and prevent recurring problems.
• Oversee QA and peer-coaching processes to maintain service quality, accuracy, and compliance.
• Represent Care Coordination and Billing Operations in cross-functional initiatives and partner with SMEs and RCM to improve workflows and identify automation opportunities.
• Use member satisfaction, turnaround time, and team performance data to guide coaching and process improvements.

What You’ll Bring

• Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting.
• Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment.
• Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
• Proven billing & RCM experience and exposure.
• Outstanding communication skills, both verbal and written, along with the ability to empathize and engage with members and teammates.
• Proficiency in using contact center software, member relationship management (CRM) systems, and Google Workspace
• Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
• Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
• Detail-oriented with strong organizational and multitasking abilities.
• Flexibility to adapt to changing priorities and business needs

Nice to have:

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.

Work Location

This is a fully remote position. US-wide.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation for this role is: $61,000 - $76,000

You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia’s Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Scam Notice

Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.