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Application Support Technician (Remote - Portugal)

Claranet Portugal

Role overview

Qualifications

  • Degree in Information Technology, Computer Engineering, or a related field
  • Around 3 years of experience in Application Support roles
  • Solid experience working with MySQL, Oracle, and SQL Server databases
  • At least 1 year of experience creating and executing SQL scripts and queries

Responsibilities

  • Provide application support, troubleshooting incidents and service requests
  • Monitor and maintain business applications, ensuring high availability and performance
  • Analyze and resolve issues related to databases, integrations, and application workflows
  • Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting

Key facts

Hard skills

Other skills

  • Microsoft Windows
  • Analytical Skills
  • Problem Solving
  • Communication
  • Teamwork
  • Open Mindset

About the company

Claranet Portugal logo

Claranet Portugal

Founded in 1996, Claranet has evolved from a pioneering ISP (Internet Service Provider) into a leading technology services provider with global reach. Claranet are experts in modernising and running critical applications and infrastructure. We simplify the management of IT services so our customers can concentrate on what they do best. By working with us our customers gain access to a wide range of managed services, training and professional services across Cloud, Cyber Security, Workplace and collaboration technologies.The company has annualised revenues of €500, over 10,000 customers, and more than 2,500 employees.

Company details

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Job description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us!

Right now, we are looking for an Application Support Technician for a client on our Talent Team.
Your responsibilities include:
  • Provide application support, troubleshooting incidents and service requests;
  • Monitor and maintain business applications, ensuring high availability and performance;
  • Analyze and resolve issues related to databases, integrations, and application workflows;
  • Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting;
  • Support environments running on Windows and Linux operating systems;
  • Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and performance;
  • Use ticketing tools to manage incidents, service requests, and escalations according to defined SLAs;
  • Collaborate with development, infrastructure, and business teams to identify root causes and implement solutions;
  • Create and maintain technical documentation and operational procedures;
  • Participate in continuous improvement initiatives to enhance application support processes.

You must have:
  • Degree in Information Technology, Computer Engineering, or a related field;
  • Around 3 years of experience in Application Support roles;
  • Solid experience working with MySQL, Oracle, and SQL Server databases;
  • At least 1 year of experience creating and executing SQL scripts and queries;
  • At least 1 year of experience with Java, Python, or Shell scripting/programming;
  • At least 1 year of experience working with Windows and Linux environments;
  • At least 1 year of experience using ticketing tools for incident and request management;
  • Strong analytical and problem-solving skills;
  • Good communication and teamwork abilities;
  • Proactive mindset and ability to work in dynamic environments.

Nice to have:
  • Knowledge of ITIL principles and best practices;
  • Experience with application monitoring tools;
  • Familiarity with Agile methodologies.

We offer:
  • Integration into a dynamic and motivated team for the performance of the role;
  • Additional training;
  • Salary package according to the role performed;
  • Professional development.


Workplace: Remote - Portugal

Claranet, Make Modern Happen!

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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