Manager, Learning Experience Design (LED), General Assembly

Manager, Learning Experience Design (LED)

We are looking for a Manager, Learning Design, who is passionate about upskilling, reskilling, and the future-of-work and who can drive evidence-based, outcome-driven design for transformative, effective learning experiences. The ideal candidate will have deep expertise in evidence-based product development, be a clear communicator and collaborative leader, and be an expert at maximizing his or her effort to drive business strategy. This role, as with all people-manager roles at General Assembly, will be a “working manager” with their own portfolio of strategic projects. 

The Manager, Learning Design will report to General Assembly’s Director of Learning Design and will lead the learning design function that devises the learning design strategies – including principles, processes, tools, templates, professional development, and capacity building – needed to deliver the company’s programmatic offerings for our B2C, B2B, and B2G learners. This highly collaborative leader will work with their counterparts in the learning team, the product management organization, product operations, and the global delivery operations organization to develop and deliver best-in-class learning experiences for all learners and highly qualified talent for employers. This role will support full-time, matrixed, and contracted contributors dedicated to learning experience design, contextualized development, flexible capacity, and content strategy.

Location:

• Remote – US

In this role you can expect to

Key Accountabilities

●        Engage General Assembly’s clients in discovery and design processes to uncover the core learning and developmental needs of their organization’s stakeholders.

●        Lead, support, and develop a team of highly qualified, highly autonomous learning professionals to evolve General Assembly’s flagship curriculum as well as support scalable, client-centered contextualization.

●        Lead a scalable, efficient effort to integrate General Assembly’s highly qualified instructors, network of instructional assistants, and contract learning designers to support curriculum development and delivery across consumer, enterprise, and government channels.

●        Direct and operationalize innovative, agile, and efficient staffing models to support General Assembly’s roadmap, enterprise clients, and growth ambitions.

●        Collaborate closely with Product Management, Marketing, Product Operations, and Global Delivery Operations partners to gather input from learners, clients, instructors, and delivery staff to constantly improve the learning experience.

●        Implement the strategy and approach to personalized and modularized curriculum design for enabling flexible, stackable, learning products.

●        Maintain processes for evidence-based design, development, and continuous improvement of cohort-based programs to ensure instructors and students have access to the highest quality and most effective learning experiences.

●        Evangelize the Learning Design team and their role in product design, development, and implementation to a broad array of stakeholders, including enterprise clients or growth partners.

●        Ensure the team has the right tools, training, culture, and support to achieve organizational goals.

All About You

●        Confidence and organization leading client-facing discovery, design, and developmental milestone review sessions. 

●        Expertise managing learning design across a diverse portfolio of products using a blend of instructional design methodologies and product development practices.

●        Exceptional communication skills and the ability to be thoughtful, diplomatic, and collaborative amidst ambiguity and organizational change.

●        Exceptional ability to develop curriculum for learning products, particularly with mapping and aligning curriculum to competency taxonomies, external frameworks, or labor market data.

●        Demonstrated ability to lead teams in a matrixed environment and organize cross-functionally with product management, instructor management, and client success teams.

●        Demonstrated ability to facilitate workshops, chair cross-functional efforts or meetings, lead advisory boards, and interface with senior leadership.

●        Deep knowledge in one or more of the following domains: learning science and its application; curriculum development and instructional design best practices; assessment, measurement, and credentialing; or competencies, taxonomies, and pathways.

●        Passionate about GA’s mission to transform our students’ lives through learning and alignment with GA’s Statement of Diversity and Inclusion.

●        An inherent sense of urgency and efficiency to manage concurrent change on multiple fronts.

Nice to Have:

●        Familiarity with technical skills, including software development, data science, and UX, and adjacent fields.

●        Knowledge of industry standards (e.g. SCORM, xAPI, Caliper) and tools (e.g., LCMSs, assessment and authoring tools, etc.).

●        Familiarity translating learning science concepts into understandable language for a variety of stakeholders, including sales, marketing, and operations.

●        5+ years’ experience in instructional design and adult learning, including cohort-based and blended implementations.

●        Graduate degree in Education, Learning, or related field strongly preferred.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $90,000 - $140,000 per year plus annual bonus opportunity

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment, benefits include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

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