Operations Manager (Job ID: SORDEE2R)

🌟 Exciting Remote Opportunity! We're Hiring an Operations Manager! 🌟

Are you a self-driven, detail-obsessed professional who finds real satisfaction in running a flawless backend operation? We are looking for an Operations Manager to take full ownership of systems for a premier women's health and wellness coaching company!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

• Job Title: Operations Manager

• Job ID: SORDEE2R

• Industry: Lifestyle (Health & Wellness)

• Location: LATAM

• Job Status: Full Time

• Work Schedule: Monday–Friday 11:00 AM–8:00 PM EST (2 Mondays per month: 12:00 PM–9:00 PM EST for group orientation support). Weekend availability required to log in for 5 minutes on Saturday and 5 minutes on Sunday to post on social media.

• Salary: $1500 per month

• Target Start Date: ASAP

🏢 About the Client & Role

The client is a women's health and wellness coaching company behind their Fit & Fulfilled Academy — a group coaching program helping busy women lose weight, build sustainable habits, and transform their lives. They are a small, high-functioning team that moves fast, cares deeply about their clients, and holds themselves to a high standard in everything they do.

We're looking for an Operations Manager to take full ownership of the backend operations of the business. The company has clear SOPs, templates, and video tutorials for every process. What makes someone exceptional in this role is the ability to follow those processes with precision, catch the small things before they become big things, and bring genuine curiosity to understanding how and why everything works.

🎯 Key Responsibilities

• Client Operations: Handle onboarding, system access, offboarding, and membership management.

• Payment Management: Monitor failed payments, process disputes, handle cancellations, and escalate when necessary.

• Content Scheduling & QA: Schedule emails, community posts, and social content; audit for accuracy before anything goes live.

• Community Support: Monitor and respond to client messages and DMs.

• Podcast & Video Production Support: Edit, upload, and publish weekly podcast episodes across platforms.

• Applicant Outreach: Review applications and send outreach via text following specific qualification criteria.

• Reporting: Generate weekly payment reports, track performance, and provide daily status updates to leadership.

• System Maintenance: Keep Airtable, ClickUp, and other platforms accurate and up to date.

🧠 Who You Are (Our Non-Negotiables)

• Exceptional Attention to Detail: This is the #1 quality we are hiring for. You naturally catch the typo, the wrong date, or the skipped step. You verify everything before you submit and hold yourself to a standard that goes far beyond "good enough."

• Ownership Mentality: You manage your role like it is your own business. You don't wait to be told what to do next. You see something that needs to be handled, and you handle it.

• Radical Accountability: You own your mistakes cleanly — no excuses, no deflecting. You focus 100% on solutions, not explanations.

• Genuinely Curious: You want to understand why a process exists, not just blindly complete the task. You ask thoughtful questions that make your work better and the team stronger.

• Self-Sufficient: You are a natural problem solver. You read the SOP, watch the tutorial, and figure it out independently before asking for help—but you know exactly when to ask a clarifying question rather than assume.

• Proactive Communicator: You give updates before they are requested, flag potential bottlenecks early, and keep leadership in the loop without being chased.

• (One small thing: Somewhere in your application, include the phrase "detail is my default." It's a simple ask — and exactly the kind of thing the right person won't miss.)

✅ Skills & Experience

⭐ Required:

• Proven Track Record: Prior experience in an operations, OBM, VA, or executive assistant role where you were fully trusted to run backend systems and work independently.

• System Execution: Demonstrated experience strictly following detailed SOPs in a fast-paced environment.

• Core Tools: Proficiency with Gmail and hands-on payment processing experience (any platform—though Stripe experience is a massive bonus).

🌟 Our Tool Stack (Bonus points if you know them):

• Operations & PM: Airtable, ClickUp, Slack, Google Drive, Docusign, Zoom

• Marketing & Tech: Kajabi, Flodesk, Canva, SimpleTexting, Acuity, Pickaxe

• Media & Social: Riverside, Buzzsprout, YouTube Studio, CapCut, Facebook, Threads

• Finance: Stripe, PayPal

🚀 Submit your application today and take the first step toward your next great opportunity!

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