Data & Operations Intern — Customer Success

Passionate about Data, Automation & AI? Join us in our mission to build the smartest Customer Success organization on the planet. Help us build smart AI solutions, dive into big data opportunities, and help unlock the value hidden across thousands of gyms and millions of end-users.

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

About the rol

We're looking for a Data & Operations Intern to help us get smarter about our customers, spotting early signs of churn, growth opportunities, and where we can serve our customers better, using the data we already have.

You'll help bring together information from our different systems (customer usage, support history, commercial data) into one clear, organized picture, the foundation for smarter, more proactive Customer Success.

Responsabilities

• Bring together customer usage, support, and account data from across our systems into one clear, organized foundation

• Investigate what data we have, how far back it goes, and where the gaps are and help figure out the best way to structure and store it for ongoing use

• Map out how customer behavior over time connects to real outcomes (who churns, who downgrades, who grows), turning raw history into a clear before/after picture

• Surface early insights into what actually drives churn, downgrades, and growth: findings the team can act on right away

• Explore how grouping and segmenting customers can sharpen our understanding of who's at risk and who's ready to grow

• Track how well our live AI tools are performing week to week, and flag anything unusual

• Turn team feedback on AI-generated drafts into concrete, categorized improvements, closing the loop between what consultants see and what the AI does next

• Spot recurring gaps in our knowledge base and keep AI instructions and documentation up to date

• Document what you build so it becomes the foundation the whole team builds on next
  

What you will bring to the team

We're looking for someone who wants their work to matter at scale. This isn't a "help out with spreadsheets" internship, it's a chance to build the data foundation behind decisions that will shape how we serve thousands of gyms and millions of end-users worldwide. If you're the kind of person who wants to point at something real in six months and say "I built that, and it changed how we work," this is for you.

• (Currently pursuing) a BSc or MSc in Data Science, Computer Science, Statistics, AI, Business Analytics, or a related field.

• Highly motivated and driven by results, with strong initiative and a genuine curiosity about data, automation, and AI

• Strong analytical and technical instincts, you're comfortable with data (Excel, SQL, Python, etc) and pick up new tools fast

• Proactive and full of ideas, you don't wait to be told what to build next

• Excited to work with the latest BI, data, and AI technologies (we've got the licenses, you bring the ambition)

• Excellent communicating skills in English (full-professional), verbal and written (must-have)

• Bonus: an interest in health, fitness, or workplace wellness, since that's the world you'll be helping transform

Experience working with a SaaS company, structuring SaaS-style data (subscriptions, usage, churn), or with tools like Domo or Salesforce is a plus, but not required, we're more interested in how you think about data and problems than in specific tool or industry experience.

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Benefits:

🌎 Remote-friendly: you can work from home in Colombia whenever you like.

🍫 A Pluxee Card provided with a monthly balance that can be used to purchase groceries and essential food items at a wide network of partner stores.

🌴 21 holidays (on a US based holidays calendar, based on a full-time contract)

💻 We provide your home office set-up hardware.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, summer outings etc.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at hrmedellin@digifit.eu

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.