Logo for Mindlance

Senior Assistant, Customer Support

Mindlance

Role overview

Qualifications

  • 2+ years of experience in HR, onboarding, recruiting coordination, or related field
  • Strong communication, organizational, and problem-solving skills
  • Proficiency with collaboration tools, and MS Office suite
  • Ability to manage multiple priorities and work in a fast-paced environment

Responsibilities

  • Guide and support new employees and contingent workers throughout the onboarding process
  • Manage communications with pre-hires, contingent workers, hiring managers, and key stakeholders
  • Schedule and facilitate onboarding preparation calls
  • Order and track equipment delivery to ensure timely setup for Day One

Key facts

Hard skills

Other skills

  • Communication
  • Organizational Skills
  • Problem Solving
  • Microsoft Office
  • Time Management

About the company

Mindlance logo

Mindlance

Staffing & Recruiting

Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA’s list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric staffing across a range of specializations- Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Profession, Mindlance provides Managed Recruitment services- RPO and Direct + Diverse Sourcing, and Pay+ Services- EoR/Payroll, IC Compliance and AoR.Mindlance is also generating alternative talent pipelines that prioritize diversity through three Diverse Talent Acceleration offerings: (1) RebootTalent, a diverse returning talent acceleration service (2) Mindlance Diversphere, a private diverse talent pool aggregated from a network of diversity partnerships and (3) Quintrix Solutions, an upskilling recruit-train-deploy service.With a year-over-year growth rate of 20% and an annual revenue of over $400 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to grow a mindful way that creates balance in the work and societal ecosystem.Visit www.mindlance.com to learn more about us and our latest job openings.STAFFING INDUSTRY ANALYSTS RECOGNITIONS:Fastest Growing U.S. Staffing Firms (2022, 2021, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011)Largest U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest Diversity-Owned U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest IT Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)Largest Clinical & Scientific Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Title: CX Candidate Care Coordinator (CCC)
Job Summary:
The Candidate Care Coordinator (CCC) plays a critical role in delivering smooth and professional onboarding experience for new hires and contingent workers at Gainwell and acts as a key point of contact from offer acceptance through Day One, supporting pre-boarding tasks, onboarding coordination, and new hire readiness. The CCC will also play a vital role in offboarding of all departing employees and contingent workers.
Key Responsibilities:
Guide and support new employees and contingent workers throughout the onboarding process
Manage communications with pre-hires, contingent workers, hiring managers, and key stakeholders
Schedule and facilitate onboarding preparation calls
Order and track equipment delivery to ensure timely setup for Day One
Track background check completion and onboarding tasks
Send pre-boarding emails and Day One welcome messages with necessary resources
Conduct identity verification calls and Day One tech readiness checks for new hires
Assist in offboarding of employees and contingent workers, including equipment return requests, access deactivation, etc.
Qualifications:
2+ years of experience in HR, onboarding, recruiting coordination, or related field
Strong communication, organizational, and problem-solving skills
Proficiency with collaboration tools, and MS Office suite
Ability to manage multiple priorities and work in a fast-paced environment
Experience working with global teams or in a remote setting is a plus

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Representative Related jobs

United StatesCustomer Support Associate

Other jobs at Mindlance

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.