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Plans and coordinate, in conjunction with the other Associate Process Manager as required
Drives Team Performance and achieve teams objective and score card Key Performance Indicators (KPIs) as determined by the management
Overall responsible in supervising, training and development, safety and welfare of the designated team.
Provides strong leadership, direction and mentoring, thereby fostering and sustaining co-operations and team spirits.
Ensures compliance with all company rules and procedures and departmental work instructions, processes and systems. Etc.
Set measurable and realistic KPIs, work standards and expectations, where appropriate, in line with company objectives and monitor and communicate these and progress against same. Regularly review, review and re-issue as required. Take corrective action where appropriate.
Ensure structured and planned training and development for self and team to maximize skill levels, flexibility, absence cover etc. Provide timely and constructive feedback to the designated team.
Ensures timely, full and accurate communication given by Management including Human Resources initiatives.
Keep Senior Process Manager and other relevant managers, supervisors or head on relevant matters, problems and requirements.
Ensures regular team briefings are held together and timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties.
Perform other duties which may be required by management from time to time
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eClerx

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eClerx