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Web Designer Team Leader

Role overview

Responsibilities

  • Plans and coordinates with Associate Process Manager as required
  • Drives Team Performance and achieves team objectives and KPIs
  • Supervises, trains, and develops the designated team
  • Provides leadership, direction, and mentoring to foster team spirit
  • Ensures compliance with company rules and procedures
  • Sets measurable and realistic KPIs, work standards, and expectations
  • Ensures structured and planned training and development for the team
  • Communicates timely and accurately with Management and relevant parties
  • Holds regular team briefings and ensures compliance with administrative procedures

Key facts

Hard skills

Other skills

  • Leadership
  • Team Effectiveness
  • Supervision
  • Training And Development
  • Communication

About the company

eClerx logo

eClerx

IT Services & IT Consulting

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India today. The firm employs 16,800+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

Plans and coordinate, in conjunction with the other Associate Process Manager as required 

 Drives Team Performance and achieve teams objective and score card Key Performance Indicators (KPIs) as determined by the management 

 Overall responsible in supervising, training and development, safety and welfare of the designated team. 

 Provides strong leadership, direction and mentoring, thereby fostering and sustaining co-operations and team spirits. 

 Ensures compliance with all company rules and procedures and departmental work instructions, processes and systems. Etc. 

 Set measurable and realistic KPIs, work standards and expectations, where appropriate, in line with company objectives and monitor and communicate these and progress against same. Regularly review, review and re-issue as required. Take corrective action where appropriate. 

 Ensure structured and planned training and development for self and team to maximize skill levels, flexibility, absence cover etc. Provide timely and constructive feedback to the designated team. 

 Ensures timely, full and accurate communication given by Management including Human Resources initiatives. 

 Keep Senior Process Manager and other relevant managers, supervisors or head on relevant matters, problems and requirements.

  Ensures regular team briefings are held together and timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties. 

 Perform other duties which may be required by management from time to time

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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