Location: 100% Remote (Candidates must live in, or move to, Greece)
Position Type: Full-Time (40 hours per week)
Operating Hours: Rotating shifts, 5 days/week, 8 hours/day (Monday–Sunday, 08:00–00:00)
Language Requirements: Czech (Fluent) & English (B2 Minimum)
About the Role
Are you a fluent Czech speaker driven by helping people and curious about a career in the travel sector? We are seeking energetic, customer-focused individuals to join our global service team representing one of the world's most recognized online accommodation and travel portals.
In this position, you will act as a helpful guide and digital assistant for Czech-speaking guests and international hospitality partners. Working completely remotely from any region in Greece, you will address inquiries, manage reservation changes, and ensure every trip goes off without a hitch. Previous experience with a travel agency is not necessary—we supply complete, fully paid training to prepare you for long-term success!
Key Responsibilities
- Customer Assistance: Serve as the main contact person for Czech-speaking travelers via phone, email, and live text chat, offering warm, professional support.
- Booking Management: Assist clients in modifying, canceling, or confirming reservations across hotels, private holiday homes, and alternative accommodation choices.
- Partner Collaboration: Communicate directly with global lodging providers to resolve booking discrepancies, rate adjustments, or special guest demands.
- Problem Resolution: Patiently handle guest concerns and escalate intricate technical or payment issues to dedicated internal teams whenever necessary.
- Data Integrity: Meticulously record client communications and case resolutions into our central CRM database.
Candidate Profile
Essential Criteria:
- Language Skills: Fluent command of Czech (C1/C2) and solid English abilities (minimum B2) for utilizing internal administrative tools and completing onboarding programs.
- Work Setup: Resident in Greece with access to a quiet, private home workspace and a stable internet connection.
- Work Eligibility: Valid passport from an EU member state or complete legal authorization to work in Greece.
- Flexibility: Comfortable working a variable shift pattern (5 days weekly, 8 hours per day) scheduled between 08:00 AM and 00:00 AM.
Experience & Background:
- Previous exposure to customer service, tourism, or hospitality is appreciated, but not strictly required—we recruit for mindset and train for practical skill!
Compensation & Benefits
- Base Salary: €1,200 gross per month, structured across 14 installments per year (€16,800 total annual base salary in alignment with Greek labor policies).
- Performance Bonus: Monthly incentive scheme offering up to 20% extra based on performance metrics.
- Extra Perks: Monthly food vouchers provided to all staff.
- Equipment: Enterprise IT equipment (computer system, display monitor, headset, etc.) delivered straight to your residence.
- Paid Time Off: 25 days of paid annual holiday leave.
Relocation Support (If Moving to Greece)
- Travel Covered: Fully reimbursed airfare ticket to Greece.
- Accommodation: 3 weeks of company-funded hotel housing upon arrival.
- Administrative Assistance: Complete official support for local registration, tax registration (AFM), and social security setup (AMKA).
How to Apply
Submit your CV and application in English today. Our recruitment team will get in touch to schedule an initial introductory discussion!
