Manager of Professional Services

Job Description: 

Manager of Professional Services

About The Role

Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS business to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (TSE:CSU) — a global Canadian-based software leader at a $96B market cap and the 7th largest software company in the world  — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.

The Manager of Professional Services leads the implementation team responsible for onboarding and integrating new ISV (Independent Software Vendor) channel partners into our PayFac platform. This role manages project delivery, technical integrations, and partner enablement while working cross-functionally with internal product, engineering, and operations teams to ensure successful and timely go-lives. We service 30 separate Constellation owned Vertical Market Software (VMS) businesses today with our sights set on supporting payments for the Constellation echo system.  

What You’ll Do

• Oversee all aspects of partner implementation projects, including integration planning, resource allocation, and timeline management
• Develop and manage project plans, including scope, timelines, budgets, risk and resources
• Optimize partner implementation for risk, security, and payment yields
• Lead and coach a team of professional services and technical implementation resources
• Collaborate with sales and partner success teams to align onboarding plans with partner objectives
• Serve as the escalation point for implementation issues and work cross-functionally to resolve roadblocks
• Develop and refine implementation processes, documentation, and partner enablement materials
• Track performance metrics to ensure high-quality partner onboarding experiences
• Be a champion for integrating AI into the professional services team and procedures
• Create and maintain departmental procedures
• Coordinate with Marketing to develop and maintain customer-facing materials
• Serve as project manager on large or VIP projects

Basic Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field
• 5+ years of experience in professional services, project management, or partner implementations in a SaaS environment
• 2+ years of experience managing a team
• Strong understanding of payment processing, gateways, and ISV integration models
• Experience working with APIs and technical integration projects
• Strong understanding of project management tools and reporting components
• Ability to manage multiple projects and client relationships simultaneously
• Minimal travel (<15%) could be required for company or client meetings

Preferred Qualifications

• PMP certification
• Experience in fintech, payments or financial services
• Experience using teamwork.com as a project management tool
• Knowledge of PCI DSS, AML and other compliance standards

Compensation, Benefits, and Work Environment

Work Location & Flexibility

Constellation Payments operates on a 100% remote-first model. We empower our employees with flexibility to work from home or a location of their choice within country of the job listing.

Salary & Performance Incentives 💰

• Target Compensation: The On-Target Earnings (OTE) for this role is projected to be between $125k and $140k per year.
• Compensation Structure: This range is inclusive of the base salary and variable compensation, such as a company-wide bonus or sales commission. The final compensation package will be commensurate with the candidate’s experience, capabilities, and location.

Employee Benefits

We are proud to offer a robust benefits package designed to support your well-being and financial future:

• Health & Wellness ⚕️: Comprehensive medical, dental, vision, and life insurance plans to keep you and your family healthy.
• Retirement Plan: Secure your future with our 401(k) plan, featuring a company match that's 100% yours from day one.
• Paid Time Off (PTO) 🌴: Employees receive 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually.
• Company Ownership: Employees are invited to participate in our Employee Share Program (Ticker: TSE:CSU).

Equal Opportunity & Legal Disclosures

Constellation Payments is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We comply with the San Francisco Fair Chance Ordinance and will consider qualified applicants with criminal histories in a manner consistent with the requirements of this ordinance.

This position does not offer visa sponsorship. All applicants must have pre-existing legal authorization to work in the United States.

Our Culture 

“I’m willing to let you scratch or dent the car, but I won’t put you in a position where there is significant risk of you totaling it.” - Ray Dalio 

If this resonates with you, then you might have the grit we need for this role.  

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.