Job Description:
Job ID : 26-134873
Job Title: ‘Pharmacy Tech I’
Estimated Length of Assignment: 3 Months (with possible extension)
Est. Pay Range: $17.00/hour – $18.00/hour on W2 (USD) (all inclusive)
Work Type: Work from home
Location: Remote
Schedule: Monday-Friday 8:00 AM-4:30 PM CST
Limited flexibility available but 8:00 AM CST is the earliest permissible start time.
Description:
This is not a traditional dispensing pharmacy technician role. The position is a high-volume outbound calling role focused on obtaining prescription refill authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response. The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.
Duties:
- Work a designated outbound call queue focused on prescription refill renewal requests.
- Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
- Clearly communicate prescription details and refill requests to provider offices.
- Accurately document call outcomes and authorization information in company systems.
- Follow established call scripts, workflows, and compliance guidelines.
- Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
- Maintain productivity and quality standards while working through assigned workloads.
- Identify and document barriers to obtaining refill approvals.
- Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
- Participate in training sessions, team meetings, and coaching opportunities as required.
**Internet must be:
• Hard-wired ethernet connection
• No Wi-Fi connectivity
Intake Call Notes:
Hiring Manager Insights
Target: Approximately 100 outbound calls per day
Average call length: 3.5-4 minutes
Calls primarily involve:
Physician offices
Clinic staff
Prescription refill authorization requests
Voicemail outreach
Current queue contains roughly 10,000 orders
Significant workload available
Strong need for productivity and urgency
Training
Extremely short ramp-up
Approximately one day of training
Single queue/function
Candidates expected to become productive quickly
Team Info:
Lead support available
Team resources available for escalations and questions
Candidates need to be self-starters
Top Three Skills
1. High-Volume Outbound Call Center Experience
Required Depth
- Minimum 1 year
- Comfortable making 100+ outbound calls daily
- Strong phone presence
2. Pharmacy / Refill Authorization Experience
Required Depth
- Prescription refill workflow exposure
- Physician office communication
- Pharmacy operations knowledge
3. Self-Sufficiency in a Remote Environment
Required Depth
- Ability to work independently
- Comfort troubleshooting technology
- Ability to set up workstations and equipment
Experience:
- Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
- Previous experience in a call center, healthcare, pharmacy, or customer service environment.
- Familiarity with prescription refill processes and medical office workflows.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
Position Summary:
- The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response.
- This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Education:
- Verifiable High School diploma or GED is required.
- PTCB Certificate
- Texas State License for Pharmacy
