Treasury Services Customer Service Center Representative

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Answers inbound customer telephone calls from Treasury customers and tickets from Branch Bankers for both new and existing customers. Calls may include account inquiries, troubleshooting, account maintenance, system functionality as well as product knowledge questions. Specializes in deposit accounts, ACH Origination, Online Wires, Remote Deposit, Positive Pay and various business services. Demonstrates the three Ameris Approach Experience Expectations: Attention, Understanding, and Personal. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:
· Aware of BSA requirements and strictly adheres to them in daily business activities
· Fields calls quickly and efficiently
· Delivers world-class service to every caller
· Meets the financial needs and fulfills service requests of callers
· Ensures verbal/written communications are professional
· Utilizes proper telephone etiquette and techniques
· Handles account service and maintenance requests efficiently and accurately
· Offers appropriate bank products and services to customers
· Manages incoming call volume from treasury customers, bank partners and branch personnel regarding Treasury Services
· Performs assigned administrative tasks for the respective Treasury Servicing Team as assigned by management
· Processes requests to add/change business accounts, admin changes, temporary increases for ACH Origination, Online Wires and Remote Deposit, escalation, various documents
· Perform secondary reviews on new Treasury Implementations as well as maintenance on existing setups completed by the implementation team.
· Provide management with system enhancement ideas and forward any ideas/suggestions from customers to management.
· Make referrals to appropriate areas of the bank based on established guidelines for making a referral.

Required Knowledge, Skills and Competencies:
· Excellent written and verbal communication skills
· Good organizational skills with attention to detail
· Excellent work ethic
· Proven ability to problem solve and handle a wide range of decision making
· Demonstrable commitment to quality customer service
· Ability to manage multiple demands, prioritize appropriately and complete or respond on a timely basis
· Proficiency in Microsoft Office applications

Industry and Work Experience:
· 2 or more years of customer service or call center experience required.
· 1 or more years of experience in financial services or treasury services preferred.

Academic:
· High school diploma or GED required.

· Bachelor's degree preferred or equivalent education and related training or experience required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program 

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards 

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking

• Free Safe Deposit Box

• Free Money Orders, Travelers’ Checks and Cashier Checks

• Discount on Mortgage Origination Fee

• Free Online Banking and Free Unlimited Online Bill Payment

• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.