Help Shape the Future of Provider Relations as a Provider Network Management Coordinator
Are you a detail-oriented professional with dental industry experience who thrives in a fast-paced, collaborative environment? Join LIBERTY Dental Plan as a Provider Network Management Coordinator and play a key role in supporting provider recruitment, network operations, and provider relationships that help deliver exceptional care to our members.
About the Role
The Provider Network Management Coordinator provides essential administrative and operational support to the Provider Relations team. In this role, you'll help maintain an accurate and effective provider network by coordinating onboarding activities, reviewing contracts and credentialing documentation, supporting provider communications, and assisting with network maintenance initiatives.
This position is ideal for someone with a strong dental background, excellent organizational skills, and the ability to manage multiple priorities while delivering outstanding customer service.
Location: Remote (**Florida residents only**)
Employment Type: Full-Time
What You'll Do
- Manage multiple shared Outlook inboxes and respond to provider inquiries from dental offices and internal departments.
- Support providers with web portal navigation and account assistance.
- Assist with provider recruitment and onboarding activities, including obtaining and tracking required documentation.
- Review provider contracts, credentialing documents, updates, and termination requests for completeness and accuracy.
- Extract, organize, and prepare provider contract submissions for processing.
- Support network maintenance activities by verifying provider information, appointment availability, office data, and roster updates.
- Coordinate and distribute provider communications, alerts, and updates via email and other communication channels.
- Route requests and workflows to the appropriate departments and Network Managers.
- Partner with Network Managers to maintain tracking tools and support ongoing projects.
- Prepare meeting agendas, document action items, and provide follow-up support.
- Research issues, analyze information, and assist with operational and system-related projects.
- Collaborate with internal teams to resolve provider-related questions and support business objectives.
- Perform additional duties as assigned.
What You'll Bring
Required Qualifications
- Bachelor's degree or an equivalent combination of education and relevant work experience.
- Minimum of two (2) years of experience in:
- Dental office management or administration
- Managed healthcare
- Customer service
- Sales support
- Strong customer service and relationship-building skills.
- Excellent organizational, prioritization, and time management abilities.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple responsibilities simultaneously.
- Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Strong attention to detail and commitment to accuracy.
- Sound analytical and problem-solving skills.
Preferred Qualifications
- Experience in dental PPO and/or DHMO environments.
- Knowledge of provider contracting and credentialing processes.
- Understanding of dental terminology and dental office operations.
- Familiarity with Medicaid, Medicare, and dental insurance products.
- Bilingual Spanish proficiency.
- Experience collaborating across multiple teams and departments.
Why Join LIBERTY Dental Plan?
At LIBERTY Dental Plan, you'll be part of a team dedicated to delivering outstanding provider support and ensuring access to quality dental care. This role offers the opportunity to:
- Make a meaningful impact on provider and member experiences.
- Work remotely while supporting a dynamic provider network.
- Gain valuable experience in provider relations, contracting, credentialing, and network operations.
- Collaborate with experienced professionals in a supportive team environment.
- Develop your career while contributing to important organizational initiatives.
Ready to Apply?
If you're an organized, customer-focused professional with dental industry experience and a passion for supporting providers, we'd love to hear from you.
Apply today and help us build and maintain a high-performing provider network that supports quality dental care for the communities we serve.
