Systems Administrator

Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.

Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.

Position Overview and Qualifications

Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk. 

Primary Responsibility: To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.

 Other Responsibilities:

• Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site
• Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.
• Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange
• Saturday On Call
  • Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2
  • Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs.
  • Overflow for emergency issues on Saturday
  • Accountable for being available for urgent escalated Desktop issues
• Provide technical guidance to the lower-tiered Desktop techs.