OTC – Collections (Executive and Senior Executive)

Company Description

NEC Software Solutions (India) 

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india.

About NEC Corporation 

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 

For more information, visit NEC at https://www.nec.com.  

Job Description

Role Summary:  

1. Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding
2. Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.

Work Experience   

Essential:  

• Strong knowledge of Collections
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Good understanding of the AR cycle
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

  Collections Responsibilities   

• Contact customers via email, phone, or portals to follow up on overdue invoices.
• Review and analyze accounts receivable aging reports to prioritize collection efforts
• Identify and resolve billing disputes or discrepancies that delay payments.
• Record and monitor customer promises to pay and follow up accordingly
• Send systematic reminders and escalation notices based on aging buckets
• Provide inputs to finance teams for accurate cash flow forecasting
• Reconcile customer accounts to ensure accurate outstanding balances
• Coordinate to confirm payment status and resolve unapplied cash issues
• Escalate high-risk or non-responsive accounts to senior management
• Identify customers with deteriorating payment behavior and flag for credit review
• Generate collection performance reports.
• Maintain records of all collection activities for audit and compliance purposes.
• Build and maintain professional relationships with customer finance contacts.
• Suggest and implement improvements to enhance collection effectiveness.
• Ensure all collections are posted and disputes are addressed before financial close.

Key Skills

• Collection
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player

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Qualifications

Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years):  

1. Executive - Graduate with 2 to 4 years of experience
2. Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience: OTC or Accounts Receivable

Location: Mumbai (Airoli) and Bangalore

Working Hours: 8.5 hours/day (Australia Shift)
 

Role Requirements:

• This position currently requires Work from Home during Australia Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.