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Sr. ServiceNow QA Engineer – ATF / DevOps

ICONMA

Role overview

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing
  • Hands-on experience with ServiceNow ATF (Automated Test Framework)
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)

Responsibilities

  • Ensure the reliability, performance, and functional accuracy of ServiceNow platform solutions across all development stages
  • Develop, maintain, and execute comprehensive test strategies, test plans, test cases, and test scripts for ServiceNow
  • Build and maintain automated test suites using ServiceNow Automated Test Framework (ATF)
  • Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code production

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Analytical Thinking
  • Communication

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

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Job description

Our client, an IT Services and Consulting company, is looking for a Sr. ServiceNow QA Engineer – ATF/DevOps for their Remote location.
 
Responsibilities:
  • The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functional accuracy of ServiceNow platform solutions across all stages of the development lifecycle.
  • Embedded within a DevOps team, this role bridges manual testing expertise with automated testing capabilities, helping the team deliver high-quality releases at speed.
  • The QA Analyst works closely with developers, administrators, and business stakeholders to define test strategies, execute test plans, and uphold quality standards.
  • Develop, maintain, and execute comprehensive test strategies, test plans, test cases, and test scripts for ServiceNow configurations, customizations, and integrations.
  • Build and maintain automated test suites using ServiceNow Automated Test Framework(ATF), covering UI flows, business rules, integrations, and regression scenarios.
  • Validate functional requirements against delivered solutions, identifying defects and working with development teams to drive resolution.
  • Perform functional, regression, integration, performance, and user acceptance testing(UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
  • Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promo testo production.
  • Review Update Set contents, Flow Designer flows, and script changes for testability, completeness, and adherence to standards.
  • Manage defects through the full lifecycle using Jira, Azure DevOps, or the Service Now platform itself; provide clear, reproducible defect documentation.
  • Collaborate with the ServiceNow Database Developer and platform administrators to validate data migrations, transforms, and import sets.
  • Contribute to platform upgrade and patch validation efforts; execute upgrade readiness testing plans.
  • Produce QA metrics, dashboards, and release readiness reports for stakeholders.
  • Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planning and retrospectives.
 
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.
  • Hands-on experience with ServiceNow ATF (Automated Test Framework).
  • Solid understanding of ITIL service management processes and ServiceNow ITSM module behavior.
  • Familiarity with CI/CD pipelines and DevOps practices.
  • Experience with defect tracking tools (Jira, Azure DevOps, or similar).
  • Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer(CAD).
  • Experience with API testing tools (Postman, REST Assured, or similar) for validating Service Now integrations.
  • Familiarity with performance testing tools and load testing concepts.
  • ITIL v4 Foundation certification.
  • Experience with test management platforms (TestRail, Zephyr, q Test).
  • Competencies:
  • Meticulous attention to detail with a quality-first mindset.
  • Strong analytical thinking with the ability to identify edge cases and failure scenarios.
  • Clear written and verbal communication skills for defect documentation and stakeholder reporting.
  • Collaborative team player capable of influencing quality practices without direct authority.
  • Comfortable operating in fast-paced, iterative release cycles.
  • This role requires active participation in platform upgrade cycles, scheduled maintenance windows, and release
  • Years of Experience:   13.00 Years of Experience
  • ServiceNow platform
  • DevOps
  • Automated Test Framework
  • Jira
  • JavaScript
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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