Client Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. 

Job Description

The Client Manager role will report to the Sales Director of the Client Management Team. You will work in a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

• Navigate to achieve results. You collaborate naturally with members across different teams balancing priorities
• Manage and resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Be proficient in outbound prospecting messaging using automation tools and technologies.
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure use of Experian services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

• 2+ years of previous customer facing and sales experience
• 3+ years Credit Bureau, Financial Services, Banking, Credit Unions, or Mortgage experience required.
• Background in Financial Services, Banking, Credit Unions, or Mortgage
• Have an understanding of common programs in credit / risk / fraud and decisioning
• Comfortable operating within a teamed service and selling goal / approach
• Working knowledge of Salesforce.com CRM system
• Bachelor's degree

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Remote