E-commerce Customer Care Associate (Seasonal) - Beyond Yoga

Headquartered in Los Angeles, Beyond Yoga is a premium active lifestyle brand, female-founded, LA born and bred. Founded in 2005 and grounded in the value of body positivity, Beyond Yoga creates clothing from luxuriously soft, easy to care for fabrics in styles that serve a broad range of workouts and activities. The brand has over 1,218 wholesale accounts across U.S. and international markets and continues to strengthen its market presence through an expanding brick-and-mortar footprint nationwide. Its strong fan base is fueled by enthusiasts of its signature Spacedye fabric and lifestyle essentials including outerwear, lifestyle pants, fleece and beyond. Beyond Yoga seeks to inspire growth in mind, body and in connection with community.

In September 2021, we joined Levi Strauss & Co., one of the world's largest brand-name apparel companies and a global leader in jeanswear. Beyond Yoga benefits from our relationship with LS&Co.'s global capabilities. For more information, go to beyondyoga.com

About the Job

• Process orders to ensure seamless processing
• Oversee all customer inquiries through site, email, and phone calls
• Help with placement of orders, refunds, or exchanges
• Resolve all customer requests and complaints
• Update essential information on sales channels
• Learn our product line strengths, benefits, and be prepared to communicate them with our customers
• You will report to the E-commerce Customer Care Lead

About You:

• 1-3 years in a customer service role in eCommerce
• Experience working with Shopify and Gorgias
• Active problem-solver who listens for customer cues and resolves problems with grace and integrity
• Experience interpreting and responding to customer questions
• Must be available to work regularly on weekends

The expected starting salary range for this role is $44,900- $52,000 per year. We may pay more or less than the posted range based on the location of the role. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future employment visa sponsorship. The company does not participate in the H-1B cap lottery or sponsor initial employment visas. Candidates with an existing H-1B visa that is eligible for transfer may be considered.

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EOE M/F/Disability/Vets

LOCATION

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FILL DATE

Current LS&Co Employees, apply via your Workday account.