Technical Officer II, Knowledge Management & External Engagement

Job Summary:

Provides technical and administrative support for knowledge management and external visibility across large, multi-country global health projects in global health security, emergency and outbreak response, HIV, tuberculosis, malaria, polio, maternal, newborn, and child health, and health systems strengthening. Supports the development and implementation of activities that facilitate knowledge sharing and learning. Drafts high-quality technical products and audience-appropriate messaging for donor, government, partner, and project audiences. Coordinates webinars, conference submissions and presentations, technical events, and related review processes. Helps ensure technical accuracy, consistency, and adherence to donor branding and marking requirements and organizational standards. Works collaboratively with technical teams, country offices, and partners to capture, organize, synthesize, and disseminate evidence, lessons learned, best practices, and project achievements.

Technical Requirements:

• Develops, drafts, edits, and coordinates high-quality technical and public-facing products, including reports, briefs, case studies, success stories, presentations, web content, and learning materials.

• Synthesizes technical information, evidence, project results, lessons learned, and best practices into concise, audience-appropriate products that support learning and dissemination.

• Coordinates webinars, conference submissions and materials, presentations, technical sessions, and other learning exchanges.

• Works closely with technical teams and country offices to ensure activities follow established processes, donor requirements, and organizational standards.

• Responds to requests and inquiries from technical teams, country offices, partners, and other internal and external stakeholders.

Project Design Implementation:

• Implements established knowledge management plans, processes, tools, and activities.

• Tracks knowledge products, events, deliverables, review status, and dissemination activities, and produces reports for review and action.

• Maintains knowledge repositories, content trackers, editorial calendars, templates, guidance, training materials, and other knowledge management resources.

Project/Program Reporting:

• Assists with collecting, verifying, and organizing information for inclusion in client reports and technical products.

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Applied Knowledge & Skills:

• Helps coordinate technical, editorial, branding and marking, and clearance reviews to meet client/funder and organizational requirements.

• Excellent organizational, writing, editing, analytical, and project coordination skills, with strong attention to detail.

• Ability to synthesize and interpret technical information, identify inconsistencies or gaps, and prepare clear products for varied audiences.

• Ability to manage multiple priorities, solve problems, coordinate review processes, and implement corrective action as needed.

• Must be able to read, write, and speak fluent English.
• Proficiency in French desired. Proficiency in other languages a plus.
• Photography and video production and editing skills a plus.

Education:

• Bachelor's Degree or its International Equivalent in Communication and Social Marketing, Economic Development, Education, Health, Nutrition, Research, Technology and Youth or Related Field.

Experience:

• Typically requires 4+ years of relevant experience managing data collection and technical assistance experience.

• Prior work experience in a non-governmental organization (NGO), government agency, or private company.

Typical Physical Demands:

• Typical office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment. Experience with Adobe Creative Suite, Canva, social media management, or other creative software/applications is a plus.

Travel Requirements:

•  10% - 25%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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