Account Manager

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the Role 

The Account Manager is responsible for driving sales growth across an assigned territory by building strong relationships with retail partners, delivering effective in-store execution, and enhancing product knowledge at store level. 

The role focuses on regular store visits aligned to a structured call cycle, optimising merchandising and product positioning, and training retail sales teams to increase sell-through of TEMPUR products. 

Key Responsibilities: 

2.1 Customer Relationship Management 

• Develop and maintain strong, professional relationships with retail store owners, managers, and Retail Sales Assistants (RSA’s) 

• Act as the primary point of contact for assigned customer accounts 

• Understand each customer’s business, sales drivers, and growth opportunities 

2.2 Territory & Call Cycle Management 

• Develop and manage an effective call cycle across the allocated territory 

• Conduct regular and structured store visits to maximise coverage and impact 

• Prioritise high-value and growth accounts while maintaining service levels across all customers 

• Ensure the Call Cycle is accurately reflected in Outlook Calendar 

2.3 Sales Growth & Account Development 

• Identify and implement opportunities to grow sales within each store 

• Grow product representation in store (slots), range adoption, TEMPUR share of store business  

• Partner with customers to support category growth and improved sales performance 

• Conduct quarterly business review with key retail partners 

2.4 In-Store Execution, Merchandising & Product Positioning 

• Conduct regular store visit audits to ensure each store meets TEMPUR standards in relation to POS, signage & branding, ranging per retailer strategy etc.  

• Optimise in-store displays to maximise product visibility and conversion 

• Ensure correct product placement in line with brand standards and commercial priorities 

• Influence floor positioning and competitive placement within stores 

2.5 Product Training & Retail Education 

• Develop a structured training plan aimed at delivering engaging and informative training modules to Retail Sales Assistants (RSA’s) 

• Plan and deliver regular out of hours training sessions 

• Ensure training educates teams on product features, benefits, and key differentiators of TEMPUR products 

• Build retailer capability to confidently sell and recommend products to end consumers 

2.6 Promotional Execution & Retail Activation 

• Support the execution of promotions, campaigns, and product launches in-store 

• Ensure retailers are prepared to maximise promotional outcomes 

• Reinforce key sales messaging during campaign periods 

• Implement engagement initiatives to build advocacy with Retails Sales Assistants (RSA’s) 

2.7 Events & Industry Engagement 

• Represent the company at trade events, including Home Shows and exhibitions 

• Attend and support retailer conferences and industry events 

2.8 Reporting & Administration 

• Maintain accurate records of store visits, activities, and outcomes in CRM 

• Provide timely and accurate reporting on sales activities and opportunities in CRM 

• Support forecasting and planning processes through relevant field insights 

2.9 Market & Competitor Insights 

• Monitor and report on competitor activity, pricing, and in-store presence 

• Provide feedback on customer trends and shopper behaviour 

• Share insights to support sales, product, and marketing strategies 

2.10 Stakeholder Collaboration 

• Work closely with the Field Sales Manager, National Account Manager and Customer Service 

• Ensure alignment between field activities and broader commercial strategies 

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.