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HR Service Center Rep I

Role overview

Qualifications

  • High School diploma or GED
  • 9 months customer services or administrative support experience in a corporate environment
  • 6 months experience utilizing Office software packages
  • Clear and concise verbal and written communication skills

Responsibilities

  • Provide timely, accurate, and customer-focused HR support to active employees
  • Assist with the processing of HR transactions, including benefits, salary, and employment status changes
  • Respond to employee questions through phone, chat, and AskHR cases
  • Provide guidance on a wide range of HR programs and services

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Calculators
  • Teamwork
  • Time Management
  • Stress Management

About the company

Health Care Service Corporation logo

Health Care Service Corporation

Health Insurance (Payers)

Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is an Independent Licensee of the Blue Cross and Blue Shield Association. We are the largest customer-owned health insurer in the United States, serving more than 18.6 million members through our Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs. Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry. As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

Company details

Company typeXLarge
IndustryHealth Insurance (Payers)
Company size10001

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Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

JOB REQUIREMENTS:

  •  High School diploma or GED.
  •  9 months customer services or administrative support experience in a corporate environment.
  •  6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
  •  10-key calculator experience and an aptitude for math.
  •  Experience utilizing email.
  •  Service oriented and has desire to serve the customer.
  • Clear and concise verbal and written communication skills.
  • High degree of confidentially.
  • Organized and detailed oriented.
  •  Team player in a high paced team environment.
  •  Ability to handle high stress and high volume situations where time is of the essence.

  • PREFERRED JOB REQUIREMENTS:

  • Experience using PeopleSoft System.

This role is remote position, must complete 2 weeks of onsite training in Richardson, TX.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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