Implementation Specialist

Implementation Specialist

About the Role

We’re looking for a detail-oriented and organized Implementation Specialist to support customer onboarding and implementation processes.

In this role, you’ll take the information collected during onboarding and turn it into a fully configured, ready-to-launch account. You’ll work across multiple digital platforms, review and validate customer information, configure accounts and integrations, prepare developer handoffs, and perform quality checks before implementations go live.

This is a great opportunity for someone who enjoys structured processes, digital tools, problem-solving, and making sure every detail is accurate before moving work forward.

This is primarily an internal, operational role with a strong focus on implementation accuracy and efficient handoffs.

What You’ll Do

Onboarding & Data Review

• Review onboarding information for completeness and accuracy before implementation begins.

• Gather and validate information from different sources, including spreadsheets, CRM systems, and online platforms.

• Identify missing or inconsistent information and coordinate internally to resolve it before moving forward.

• Keep implementation progress and timelines accurately updated in internal systems.

Google Business Profile

• Review and configure Google Business Profile information based on onboarding data.

• Help resolve common setup issues such as duplicate profiles, suspended listings, and unverified locations.

Google Analytics 4

• Support the setup and configuration of Google Analytics 4 (GA4).

• Obtain access to existing GA4 accounts while ensuring customers retain account ownership.

• Configure data streams and key events such as form submissions, calls, and booking clicks.

• Support basic reporting configuration.

• Prepare GA4 tracking information for developer handoff and verify that data is flowing correctly after implementation.

Yext & Listings Management

• Create and configure customer entities in Yext using onboarding information.

• Support the publication of business listings across the Yext publisher network.

• Ensure listing information is complete and accurate before publication.

Website & Developer Handoffs

• Generate and retrieve implementation code such as tracking scripts, review widgets, forms, and chat embeds.

• Organize implementation materials so web developers have the information and code they need to complete setup efficiently.

• Ensure handoffs are accurate, complete, and easy for the receiving team to execute.

Quality & Process

• Perform QA on completed implementations using established checklists before accounts are marked as live.

• Double-check data and configurations to minimize errors and rework.

• Manage multiple implementations simultaneously while keeping deadlines and priorities organized.

• Follow established workflows and maintain consistent quality across repetitive, process-driven tasks.

What We’re Looking For

• 1–3 years of experience in implementation, onboarding, account setup, digital operations, or a similar role.

• B2 English proficiency or higher.

• Strong attention to detail and a habit of double-checking information before completing a task.

• Ability to follow structured processes and multi-step workflows accurately.

• Strong organizational and time-management skills.

• Ability to manage multiple implementations or tasks simultaneously without losing track of deadlines.

• Comfortable navigating multiple web-based tools and learning new platforms.

• Strong written communication skills.

• Ability to identify missing or inconsistent information and take the appropriate steps to resolve it.

• Comfortable working independently in a remote environment.

Nice to Have

Experience with any of the following is highly valuable, but not required:

• Yext or other listings management platforms such as BrightLocal, Moz Local, or Semrush Listings.

• Google Business Profile.

• Google Analytics 4 (GA4).

• HubSpot or other CRM platforms.

• Website/CMS platforms.

• Tracking scripts, widgets, forms, or website integrations.

• Digital onboarding, implementation, or account configuration processes.

You don’t need experience with every platform listed above. We’re looking for someone with strong digital aptitude who can quickly learn established workflows and execute them accurately.

What Success Looks Like

Success in this role means delivering implementations that are accurate, complete, and ready to go live with minimal rework.

You’ll be expected to:

• Move implementations efficiently from completed onboarding to live setup.

• Maintain a high level of implementation accuracy and first-time-right quality.

• Provide clear and complete handoff materials.

• Minimize setup errors and implementation-related support issues.

• Keep multiple implementations organized and moving according to established timelines.

Role Details

• Location: Colombia 🇨🇴 or El Salvador 🇸🇻

• Work model: 100% Remote

• Employment type: Independent Contractor

• Schedule: Monday through Friday, 7:00 AM – 4:00 PM Pacific Time

• English: B2+

• Equipment: Computer and required work equipment provided

Ready to Join Us?

If you have experience in implementation, onboarding, account setup, or digital operations and enjoy working with technology, structured processes, and detailed configurations, we’d love to hear from you.

Apply today and join our team! 🚀