Manager Customer Success - Strategic Accounts Group

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Illinois  - Moline  
Function: Customer Experience (CA)
Title: Manager Customer Success - Strategic Accounts Group - 124185 
Onsite/Remote:Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

Your Responsibilities

As the Customer Success Manager within the Strategic Account Group (SAG) Organization, you will develop deep customer relationships and be the single point of contact for customers regarding customer support, fleet optimization, and sales enablement. In this job, you will:

• Drive customer value and business growth by partnering with Strategic Account Managers to improve fleet performance, increase digital tool adoption, and increase aftermarket sales,
• Deliver consultative support, training, and best-practice guidance that helps customers maximize the value of their equipment, technology solutions, and operational processes.
• Lead proactive customer success initiatives by leveraging data and customer insights to improve productivity, profitability, and technology adoption.
• Own customer support and issue resolution, coordinating with dealers, field teams, and factory resources to minimize downtime and ensure a seamless customer experience.
• Serve as the voice of the customer within John Deere, advocating for product enhancements, process improvements, and solutions that increase customer satisfaction.
• Align cross-functional teams and dealer partners to ensure consistent execution, effective communication, and successful delivery of customer-focused initiatives.

VISA Sponsorship is NOT available for this position 

What Skills You Need

• Experience working directly with customers and dealers to sell, support, and resolve issues related to equipment, aftermarket products, or technology solutions.
• Strong knowledge of construction equipment applications, machine systems, diagnostics, and customer operations
• Proficiency with digital and connected solutions, including Operations Center, Service Center, ProService, or other technology platforms that support equipment management or diagnostics.
• Demonstrated ability to leverage data, analytics, and customer insights to identify opportunities, solve problems, and business outcomes.
• Excellent communication, relationship management, negotiation, and conflict-resolution skills, with the ability to influence without authority and collaborate effectively across dealer, customer, and internal teams.
• Willingness and ability to travel up to 75%

What Makes You Stand Out

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's Degree in Engineering, Construction Management, Marketing, or Business or related area of study or equivalent experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay 
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

 $109,548.00  - $164,316.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.