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Pharmacy Tech I

ICONMA

Role overview

Qualifications

  • Verifiable High School diploma or GED
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function
  • Excellent customer service skills (written and verbal)
  • Proficiency with Outlook and MS Teams required

Responsibilities

  • Takes incoming calls from members and providers providing professional phone assistance
  • Maintains complete, timely and accurate documentation of all approvals and denials
  • Transfers all clinical questions and judgment calls to the pharmacist
  • Handles multiple systems while managing calls

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Office
  • Computer Literacy
  • Communication
  • Problem Solving

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a Retail Pharmacy company, is looking for a Pharmacy Tech I for their Remote location.
 
Responsibilities:
  • This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
  • This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
 
Requirements:
  • Verifiable High School diploma or GED is required.
  • Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)
  • The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.
  • High-Volume Healthcare Call Center Experience
  • Minimum 1 year of inbound call center experience
  • Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
  • Strong customer service and communication skills
  • Pharmacy Technician experience strongly preferred
  • Active Pharmacy Technician License, Certification, or Trainee License preferred
  • Ability to navigate multiple systems while handling calls
  • Proficiency with Outlook and MS Teams required
  • Strong data entry and documentation skills
  • Hardwired internet connection required (Wi-Fi only is not acceptable)
  • Internet speed test screenshot required with submission
  • Minimum 25 Mbps download and 3 Mbps upload
  • Private, HIPAA-compliant workspace required
  • Ability to work on a computer for the duration of the shift
  • Smartphone required for use of the PING application
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
  • National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.
  • Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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