Job Description
Role: Epicor Functional & Technical Support
Duration: Long Term
Location: Remote- USA
- Provide L2/L3 functional and technical support for Epicor ERP environments.
- Troubleshoot day-to-day ERP issues and identify root causes.
- Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
- Analyze existing business processes and identify opportunities for process improvement.
- Support post-implementation stabilization and ongoing ERP enhancements.
- Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
Epicor Implementation & Upgrade
- Participate in new Epicor implementations, upgrades, migrations, and rollouts.
- Analyze, design, configure, develop, test, and deploy Epicor solutions.
- Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
- Support system conversions and legacy ERP modernization initiatives.
- Develop technical specifications and implementation documentation.
- Provide user training and knowledge transfer.
The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.
Epicor Customization & Development
- Develop and maintain Epicor customizations.
- Perform screen and form customizations.
- Develop and maintain:
- BPMs
- BAQs
- BAM
- Dashboards
- Business processes
- Global alerts
- Shop warnings
- Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
- Work with C#, VB.NET and .NET technologies.
- Support Product Configurator and other Epicor technical components.
Reporting & Analytics
- Develop and maintain Crystal Reports and SSRS reports.
- Create complex queries, calculated fields, cross-tab reports and subreports.
- Develop dashboards and KPI/business-metric reporting.
- Convert existing reporting solutions between Crystal and SSRS where required.
- Support business users with reporting and data-analysis requirements.
Database & Performance
- Support Microsoft SQL Server and Progress databases.
- Perform SQL administration, indexing and performance tuning.
- Troubleshoot database and application performance issues.
- Analyze system bottlenecks and recommend improvements.
- Support high availability, disaster recovery and system continuity initiatives.
The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.
Manufacturing & Supply Chain
- Work with manufacturing organizations to optimize ERP-supported business processes.
- Support:
- Manufacturing
- MRP
- Job Management
- Engineering
- Scheduling
- Shop Floor / MES
- Inventory
- Purchasing
- Order Fulfillment
- Barcode/handheld solutions
- Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
- Identify opportunities to improve operational efficiency through ERP automation.
Project Management
- Lead or participate in Epicor implementation and enhancement projects.
- Manage project scope, schedules, budgets, resources and deliverables.
- Work with business and IT stakeholders across all organizational levels.
- Apply structured SDLC and project-management methodologies.
- Manage vendor relationships and coordinate technical and functional teams.
Required Qualifications
- Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
- Strong combination of functional and technical Epicor expertise.
- Experience supporting manufacturing or service-oriented organizations.
- Strong experience with Epicor configuration, customization, implementation and production support.
- Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
- Strong SQL/database experience.
- Experience with Crystal Reports and/or SSRS.
- Experience with .NET, C#, VB.NET or related development technologies.
- Experience with Epicor integrations and APIs.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder-management skills.
Preferred Qualifications
- Epicor Consulting certification.
- PMP certification.
- Experience with Epicor Kinetic/11.
- Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
- Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
- Manufacturing process knowledge.
- Experience leading ERP upgrades and implementations.
- Experience with SOX/Sarbanes-Oxley environments.
Experience Level
Senior / Lead Consultant
The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.
Artizent Engagement Focus
The consultant may support Artizent customers across:
Epicor Managed Support → ERP Optimization → Epicor Kinetic Modernization → Integration → Data & Analytics → QE/Test Automation → AI/Agentic ERP Automation
The role may also collaborate with Artizent’s Astra Data, Astra Engineering and Astra AI/Agentic teams to identify opportunities to modernize ERP operations and automate repetitive support and business processes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
