Associate Product Manager

Job Summary

The Associate Product Manager (APM) is a hands-on product role designed to develop strong product managers through real ownership and practical application. In this role, you will own defined product problems and initiatives end-to-end—learning product discovery, delivery, and decision-making by doing the work, not observing it. You will partner closely with Engineering, Design, and Operations while receiving active coaching and feedback from experienced product leaders. This role is ideal for someone who wants to build product judgment, customer empathy, and execution skills through real-world experience.

Major Responsibilities/Activities

Product Discovery & Problem Ownership

• Own clearly defined product problems or outcome areas within a product or workflow.
• Conduct customer and internal user interviews to understand workflows, pain points, and unmet needs.
• Translate insights into problem statements, hypotheses, and success metrics.
• Use data, research, and feedback to validate problems before proposing solutions.

Solution Definition & Delivery

• Define solutions collaboratively with Design and Engineering, balancing customer value, feasibility, and impact.
• Write clear user stories and acceptance criteria that express intent, not just tasks.
• Actively participate in sprint planning, backlog refinement, demos, and retrospectives.
• Make day-to-day product decisions within your area of ownership.

Product Learning Through Metrics

• Define and track success metrics for the initiatives owned.
• Analyze feature adoption, usage patterns, and workflow impact.
• Use outcomes to inform iteration, improvements, or course correction.
• Learn how to separate output (features shipped) from impact (value delivered).

Stakeholder Collaboration & Communication

• Partner directly with Engineering, Design, Operations, and Support as the product owner for your initiatives.
• Communicate priorities, tradeoffs, and decisions clearly and confidently.
• Present findings, recommendations, and results to product leadership.
• Learn how to manage stakeholder input without losing product focus.
• Perform other duties as assigned.

Required Education, Skills, & Experience

• Associate’s degree in Business Administration, Computer Science, Engineering, or a related field; or equivalent experience.
• Strong problem solving and analytical skills.
• Strong communication and documentation skills.
• Ability to break down complex problems into manageable pieces.
• Ability to collaborate with cross-functional teams in a fast-paced environment.
• Curiosity, coachability, and strong desire to learn product best practices.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Preferred Education, Skills, & Experience

• Familiarity using Jira or Pendo.
• Experience in business analysis.
• Previous experience in Healthcare Revenue Cycle Management.

Working Environment

• Remote setting should be a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
• A reliable internet connection is required for remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
• Travel: must be able to travel occasionally to attend required company meetings. 

Pay: $75,000 annually, with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, paid time off and other benefits provided in accordance with applicable law. Visit https://emsmc.com/careers/ to explore our total rewards package.  

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

There is no anticipated closing date for applications; The role will remain open until filled.

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.