Associate Customer Success Manager

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Job Title: AssociateCustomer Success Manager
Locations: Remote- Highly preferred Eastern or Central Time Zone
Reports to: Senior Manager, Customer Success

A quick snapshot…

The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will perform detailed adoption analysis and engage customer in joint planning to increase adoption, lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment. You’ll also drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners. You are a facilitator, a coach, a consultant and never stop asking questions to get to KNOW your customers.

Why it’s a big deal… 

Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga, our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the customer's voice, the facilitator of conversations and the driver of outcomes for the Customer and Conga. We drive adoption of Conga products, identify expansion, own mitigation of risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal.

What We’re Looking For.... 

Education: Bachelor’s degree or equivalent hands‑on experience.

Experience: 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support). Consideration will be given to candidates who may not have direct experience but can clearly articulate outcomes, autonomy, impact, and leadership in other capacities.

Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.

Proactive collaborator: A self-starter who takes initiative while working effectively with others to achieve shared goals.

Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.

Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) as well as AI to manage work efficiently.

High-growth adaptability: Thrives in fast-paced environments, juggling multiple priorities with a structured, data-driven approach.

Customer retention focus: Proven track record of strengthening relationships and driving long-term customer retention.

Customer engagement & adoption: Comfortable working with customers at varying levels of engagement and adoption. Demonstrates urgency, persistence, and creativity in re-engaging customers, driving product adoption, mitigating risk, and helping customers realize value from their Conga investment.

Cross-functional collaboration: Effectively aligns cross-functional teams to deliver strong customer outcomes.

Data driven: Uses data-driven insights to identify growth opportunities and accelerate value realization across accounts.

Problem solver: Sees a problem as a creative opportunity rather than a blocker and uses curiosity, creativity, and persistence to address uncertainty and ambiguity.

Here’s what will give you an edge:

Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable.

Travel Requirements:

Includes approximately 4x per year for quarterly Conga events and as-needed travel to customer onsite meetings.

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination.  In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. 

The posted salary ranges are for the expectations outlined in the job description.  We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.  In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Preferred Resume Format 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Don’t meet every requirement for the role? 

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

Conga's Applicant Privacy Statement 

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.