Clinic Ops Associate

About the Role

We are looking for a Clinic Operations Associate to provide operational and administrative support to our clinical teams. This role is responsible for helping coordinate client assignments, referrals, transfers, scheduling-related activities, and other processes that support the day-to-day operations of our clinics.

The ideal candidate is organized, detail-oriented, comfortable working with multiple priorities, and able to communicate effectively with different teams while handling confidential information responsibly.

Key Responsibilities

• Support client assignments, transfers, referrals, and other clinic-related administrative processes.

• Maintain accurate client, staff, and operational information across internal systems and tracking tools.

• Follow up on pending requests and coordinate information between clinical, administrative, and leadership teams.

• Support referral and client follow-up activities, including communication and documentation.

• Assist with caseload transitions, staff changes, and other operational updates.

• Support attendance-related and discharge administrative workflows.

• Identify discrepancies or missing information and follow up with the appropriate teams.

• Maintain organized documentation and ensure information is updated in a timely manner.

• Provide administrative support for operational reports, audits, and process improvement activities.

• Participate in team meetings and support the implementation of operational processes and updates.

What We're Looking For

• Previous experience in healthcare, behavioral health, clinic operations, scheduling, intake, referrals, care coordination, or a related field.

• Strong organizational and time-management skills.

• High attention to detail and commitment to accurate documentation.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Strong written and verbal communication skills.

• Comfortable working with spreadsheets, databases, and electronic systems.

• Ability to work independently while collaborating effectively with different teams.

• Professional handling of confidential and sensitive information.

• Ability to identify issues, follow established processes, and seek support when needed.