XTN-FE40936 | BILLING SPECIALIST

We are looking for a highly motivated Billing Specialist who thrives in a fast-paced environment. For us, billing isn't just about crunching numbers and sending invoices—it's a core part of the customer experience. In this role, you will be the financial detective and customer champion rolled into one, untangling complex account puzzles, streamlining systems, and ensuring every client walks away feeling heard and supported.

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental well-being programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

• Investigate and respond to customer billing inquiries via email, chat and live inbound/outbound phone calls including live over Zoom
• Customer and internal-facing with the ability to process Billing and AR aspects of the business
• Proficient knowledge of workflow between multiple programs (Zuora, OP, Salesforce)
• High-level account analysis, research, and troubleshooting with technical issues the customer faces via the billing portal and billing system
• Ability to collaborate with other departments cross­ functionally regarding customers' accounts and inquiries
• Review invoices and create manual adjustments as necessary
• Process credit and debit adjustments
• Update billing records with contact information changes
• Assist with payment posting and reconciling procedures
• Assist the Collection team in managing customer disputes and payments
• Assist Revenue/System team in data cleanup projects
• Identify and escalate issues found in the billing system to engineering for resolution
• Assist the Billing Manager in evaluating current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

• Bachelor's degree in related field or equivalent experience
• 1+ years of accounts receivable, billing, or finance experience
• Experience in Customer Service is preferred
• Effective verbal and written communication skills in English language
• Strong interpersonal and professional skills
• Strong problem-solving skills
• Strong computer skills (i.e. excel) – Experience in Zuora and ServiceNow is preferred, but not required.
• Ability to handle large volume of details – detailed oriented and multi-tasking
• Ability to work in a fast-paced environment and team setting with other individuals
• Training time: APAC hours for the first three months
• Actual shift: 10PM to 7AM Philippine time

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.