Patient Account Associate

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program.

Harbor Health is seeking a talented Patient Account Associate to join our Billing team! 

This position is based in our Corporate office in Mattapan, MA, hours (8:30 AM to 5:00 PM) will be hybrid with a combination of on-site and remote work after completion of on-site training period. This is not a fully remote position. If you have EPIC Electronic Practice Management (EPM) experience please apply!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional paid Holidays annually and much more! 

Role:

The Patient Accounts Associate (PAA) duties include entering charges, submitting claims; and, posting payments. Other duties include addressing discrepancies with billing charges, payments and/or denials, and advising their PATL of these discrepancies. 

Responsibilities: 

 • Reviews and applies pending charges from the Electronic Practice Management (EPM) system.
 • Reviews/adds/removes charges on patient’s account based on recommendations from the coder.
 • Acts as a billing liaison for the coder when questions arise.
 • Bills claims weekly from the billing system.
 • Runs reports to ensure all claims are being billed and submitted on time.
 • Posts payments and denials weekly to ensure there are no billing issues.
 • Assists with performing follow-up duties as assigned by Team Leader.
 • Runs various reports through EPIC Electronic Practice Management (EPM) System to ensure that all claims processing is done in timely manner.
 • Reconciles end of month reports for respective payers.
 • Logs into the phone queue daily, and answer questions from patients.
 
Requirements:

 • High School diploma or equivalent.
 • One (1) year of experience in medical billing.
 • Working knowledge of billing systems, physician billing, EPIC/OCHIN Electronic Practice Management System (EPM) application highly desired.
 • Must be computer literate with basic level proficiency in Microsoft Office applications: Word, Excel and Outlook and Teams.
 • Ability to work independently and as part of a team.
• Three (3) or more months of patient billing or patient registration experience with EPIC/OCHIN software may be substituted for one (1) year of medical billing experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. 

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.