MVSO Customer Support Associate (Remote)

JAT Pharmacy is seeking a MyVetStoreOnline Customer Support Associate. This is a remote position that can be located in: Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma , Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.

Job Summary:

The MyVetStoreOnline (MVSO) Customer Support Associate responds to the daily flow of inquiries from pet owners and veterinary clinics that use our online store platform.  Customer support is provided via email, phone, and chat channels to assist pet owners with registration, order placement, shipment tracking, and problem resolution.  The Customer Support Associate prioritizes inquires and provides answers directly, or forwards questions to appropriate staff and/or departments when required. 

Essential Job Functions: 

• Provide support for sales representatives, clinics, and clients of clinics by fielding questions via phone, email, and chat regarding the operation of MyVetStoreOnline.  Coordinate with other customer support team members and across departments to meet the needs of customers.
• Document key interactions and support provided to clinics and MyVetStoreOnline end-users
• Document, effectively communicate, and work with MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests
• Perform other duties as assigned.

Job Requirements & Qualifications:

• Must be able to perform each essential function satisfactorily
• High School Diploma or equivalent (GED) is required
• Minimum of one year customer service experience required
• Veterinary industry experience desirable
• Experience with Windows operating system
• Experience with Microsoft Office, including Excel, Word, and Outlook
• Ability to read, write and speak English
• Spanish language skills desirable
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Solid customer service skills
• Good written and verbal communication skills
• Strong technical aptitude to quickly learn new software
• Focus on continuous learning
• Strong organizational skills and the ability to multitask
• Ability to type 40+ WPM
• Ability to work with corporate office to achieve mutual goals
• Must be self-motivated and able to work both independently and as part of a team

Mental & Physical Demands:

• Attention to detail to assure accuracy
• Regular interaction with people
• Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process
• Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
• Continuous use of a computer monitor requiring close and color vision
• Frequent use of a telephone – listening and speaking
• Ability to work at a desk throughout the day
• Ability to occasionally lift boxes weighing up to 35 pounds

Job duties and requirements for Customer Support Associate may be subject to modification to reasonably accommodate individuals with disabilities.  Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job.  The job description does not constitute a written or implied contract of employment.  JAT Pharmacy, LLC reserves the right to revise or change job duties and responsibilities as the need arises.

Equipment Used:

Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier

Work Environment:

Work is typically performed in a home office environment Monday through Friday. Working more than 40 hours per work week may be required. This is a remote position.

Salary/Benefits: 

We offer competitive pay and a comprehensive benefits package for Customer Support Associate including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO).  

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page.  California residents, click here to view the California Consumer Privacy Act Disclosure.

MVS1961