Leisure Air Desk Travel Consultant - Remote

Job Type:

Exempt/Non Exempt:

Job Description:

Location Details:   Remote 

Position Schedule / Shift:   Monday – Friday, 9:00 a.m. to 6:00 p.m. EST

Position Summary:   

The Leisure Travel Consultant provides consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment.  This role is responsible for identifying traveler’s needs, recommending and booking domestic and international travel arrangements, promoting membership and preferred vendor offerings, and delivering an exceptional end-to-end customer experience.

Key Responsibilities

• Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment.
• Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate. 
• Cross sell membership to align with the ACG Connected Member Vision
• Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares. 

• Receive, investigate, and provide timely resolution to travel problems and issues. 
• Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations
• Meet or exceed established performance, production and quality standards
• Learn and use a variety of travel related information including geography and travel resource material
• Work independently with minimal supervision
• Arrange travel itineraries for small groups
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
• Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
• Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars

Required Qualifications:

• High school diploma or equivalent
• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions. 
• Car, Hotel and Insurance knowledge
• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions. 

Car, Hotel and Insurance knowledge

Compensation: 

Leisure Travel Consultants earn a competitive salary between $17.76/hour to $27.62/hour with annual bonus potential based on performance.

Benefits: 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. 
   
   

Time Off & Leave 

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays: Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: 

This position is expected to remain posted through 11/25/2026 however, it may close at any time once a qualified candidate pool is identified. 

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.