Associate Product Manager

At CenterEdge, we understand what it takes to run a thriving entertainment business because we’ve been in your shoes. Born out of a family’s vision to create a unique entertainment destination, we transformed the challenges of managing a multi-attraction venue into purpose-built solutions that empower businesses worldwide. Since 2004, we’ve delivered innovative software and payment solutions designed hand-in-hand with operators to streamline operations, enhance guest experiences, and drive growth.

From family entertainment centers to zoos, museums, and amusement parks, CenterEdge provides reliable tools that help businesses succeed—because your story deserves the best support for its next chapter and we hope you are excited to join us since we are looking for an APM to join the team!

The Associate Product Manager supports the Product Management team in representing, interfacing with, and engaging internal and external business stakeholders, customers, and software development teams. This role contributes to the product development lifecycle by helping identify customer needs, define requirements, support backlog management, and facilitate communication between business and technical teams. At a high level, this team member

• Supports the communication of product and project goals so the development team understands the intended outcomes and is equipped to deliver against them
• Clearly communicates product requirements through epics, user stories, acceptance criteria, workflows, wireframes, and other supporting materials
• Partners with Product Management leadership and cross-functional stakeholders to understand customer needs, business objectives, and technical considerations

 What you’ll do:

• Conduct customer interviews, focus groups, usability testing, and other discovery activities to identify customer needs, pain points, and opportunities for improvement
• Analyze customer feedback from support tickets, app reviews, surveys, and other available sources to identify trends and opportunities
• Combine qualitative customer feedback with quantitative data to support product decisions and recommendations
• Represent the customer perspective when collaborating with Product, Engineering, Design, Marketing, and other cross-functional teams
• Partner with senior members of the Product team to develop epics, user stories, acceptance criteria, and other requirements and communicate those requirements to the development team
• Work with internal and external stakeholders to break high-level problems into actionable pieces of work for the development team
• Develop and maintain supporting product materials such as workflows, process documentation, wireframes, and other requirements documentation
• Contribute to product vision and strategy discussions by bringing customer feedback, business needs, and research findings to the conversation
• Participate in product strategy and roadmap discussions as appropriate for assigned products and initiatives
• Provide a business and customer perspective on the value and priority of user stories and help answer questions from the development team
• Assist in establishing clear goals, timelines, and expected outcomes for development efforts and help communicate those expectations to stakeholders
• Support management and prioritization of the product backlog, including features, enhancements, and defects, in partnership with senior Product team members
• Gather and incorporate stakeholder feedback to help prioritize work based on business value, customer needs, complexity, and organizational priorities
• Serve as a resource for the development team by researching product details, business processes, customer needs, and requirements and providing timely clarification
• Collaborate with the development team throughout the product development lifecycle to define, design, accept, and adapt features
• Participate in sprint planning, backlog refinement, reviews, and other development team activities as appropriate
• Work with the development team to ensure requirements are understood and that completed work aligns with the intended customer and business outcomes
• Provide timely feedback to customers, end users, stakeholders, and the development team throughout the product development process
• Remain accessible to the development team and proactively participate in team activities and discussions
• Monitor assigned product work and communicate risks, issues, dependencies, and changes to the appropriate Product team members and stakeholders
• Support the Product team in ensuring development efforts remain aligned with customer needs, business objectives, and agreed-upon priorities

 What you’ll need: 

• Ability to understand technical concepts and communicate effectively with both technical and non-technical audiences
• Excellent, well-rounded written and verbal communication skills
• Demonstrated experience contributing to or coordinating projects, initiatives, or cross-functional efforts
• Self-motivated and capable of managing multiple priorities and tasks
• Team player with the ability to work effectively in a collaborative environment
• Excellent interpersonal skills with the ability to work effectively with diverse personality types and stakeholder groups
• Creative and resourceful in working with others to develop solutions to complex and time-sensitive problems
• Ability to understand organizational priorities and focus efforts on the highest-value work
• Strong analytical and problem-solving skills with a high attention to detail
• Familiarity with standard product and project management tools such as JIRA, Trello, Figma, Google Drive, or similar platforms
• Demonstrated ability to learn new products, processes, technologies, and business concepts quickly
• Ability to work independently on assigned responsibilities while knowing when to seek guidance or escalate issues
• Demonstrated progression of responsibilities, skills, and achievements in previous roles
• University degree in a technical, business, or related field and/or 2+ years of related work experience
• Experience working in a product management, project management, business analysis, software development, customer experience, or other related environment preferred

Qualifications Preferred

• Demonstrated interest in developing a career in Product Management and continuing to build product management skills and domain knowledge
• Strong drive to take on new challenges, learn quickly, and contribute to the organization's success
• Experience working with software development teams or within an Agile development environment
• Experience gathering and documenting business or customer requirements
• Familiarity with product discovery, user research, usability testing, or data analysis

Physical Demands

• May be required to lift up to 25 pounds
• Ability to operate a computer and other office machinery
• Able to travel if necessary